Technical Specialist - Deskside Support

About the Job

POSITION SUMMARY:
 
This position is part of the Client Services Department. Client Services provides single point of contact for IT services delivered to our business clients.  This position is part of the Workstation Services team, which is accountable for the deployment, support and management of client computing technology (i.e. desktop, notebook, printer, Blackberry, etc).  The position is heavily focused on 2nd level support, and maintenance of the  workstation environments.  This position will participate in the on-going technology refresh and asset management initiatives, and may participate in technology deployment projects.
 
Responsibilities:
 
 
Provide 2nd level incident support and resolution;
 
Deploy hardware and software technology to address client request for service;
 
Participate in technology management processes, including technology refresh, asset inventory, configuration management;
 
Enhance the technical expertise of peers via the development and delivery of product training to peers, and the creation and maintenance of documentation;
 
Provide ad-hoc training as required to support client needs;
 
 
Qualifications:
 
 
Solid understanding of standard client/server, networking, and Internet fundamentals;
 
Superior customer service and communication skills;
 
Familiarity with enterprise class incident management tools (Assyst, Remedy, etc);
 
Proven experience supporting Windows XP/Vista/7 in a managed enterprise environment;
 
Experience with technologies used in management and deployment of Window environments: Microsoft SMS/SCCM, Active Directory services, Blackberry Enterprise Server;
 
College degree, preferably in Computer Science, is required.
 
ITIL foundations, A+ certifications preferred .
 
Microsoft certifications nice to have (MCDST, MCSA)
How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/
 
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to mailto:resumes@zylog.ca?subject=Technical%20Specialist%20-%20Deskside%20Support%20(1511873)
 
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