Brainhunter

Friday 14 March 2014

Help Desk Phone Support

Our client is currently looking to for 9 help desk agents for 3+ month assignments that can extend or become permanent positions. The roles are located in Salt Lake City. UT.

The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that they will be supporting are both hardware and software related and vary from client to client. They will fully train all of our selected candidates to handle each type of call.

Job Responsibilities:

Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
Answers questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
Provide remote support and trouble shoot issues with customers to resolve issues.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.

Skills and Experience Required:

High School Diploma or GED required.
Excellent Communication skills

Technical skills:

Required:

PC hardware for workstations and laptops
Network troubleshooting
Windows operating systems
Microsoft Office/Outlook products
Lotus Notes/ Smart Suite.
Previous computer technical support experience

Preferred:

Any MAC HW/SW skills
A+, MCP, Dell or other industry identified certifications

Jr. Project Control Officer

There are immediate opportunities available for open positions through BRAINHUNTER.

Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Project Control Officer for a 6 months contract opportunity is available now in Toronto.

What makes this Special:

This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.

Role:

Support project procedures and policies within a program of related projects are executed. We require support to assist in various project coordination activities and providing analytical support.

As part of this team, prime responsibility will be to:

Perform administrative duties relating to onboarding and offboarding individuals on the program
Maintain onboarding and offboarding repository
Completion of documentation (for example: reports, change requests, meeting minutes, spreadsheet updates).
Update weekly resource availability reports, project dashboards, and weekly status reports
Facilitate effective and efficient knowledge management through creation and maintenance of project repository.
SKILLS:
MS Excel, Word and PowerPoint knowledge to create and maintain documents.
Knowledge and experience in maintaining a central repository

Requirement or Qualifications:

Coordination * 4 yrs
Communication
Strong Excel * 4 yrs
Microsoft project * 4 yrs
Project Management * 4 yrs
PowerPoint * 4 yrs
Knowledge and experience in maintaining a central repository * 4 yrs
Gathering information for Access creation and provide to appropriate parties
Follow up Triage with potential issues
Escalation point for issue resolution
Banking/Financial Industry

Keywords: PCO, Bank, Financial

How to Apply:

Online:

Apply online now at www.Brainhunter.com

Senior C#/SQL Front End GUI Developer

There are immediate opportunities available for open positions through BRAINHUNTER.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Senior C#/SQL Front End GUI Developer for a 6 months contract opportunity is available now in Toronto, ON.

What makes this Special:

Requirement:

Strong Object Oriented design patterns, principles and theory
Expertise in C#/.NET 4.0 or higher
Strong in SQL / ability to write complex stored procedures and queries
Strong C# UI development experience
Experience with integrating 3rd party UI components such as Infragistics (preferred)
Experience with WinForms
Experience with Multi-threading
Desirable: Market risk, Counterparty risk (CVA/DVA), Capital Markets, Derivatives knowledge
Experience with Banks Capital Market Business Units - Canada
Desirable: C# Performance tuning
The application is a “thick” C# client used by traders in a demanding environment
Strong communication skills
Proven history of delivery

How to Apply:

Online:

Apply online now at www.Brainhunter.com

Solution Architect

There are immediate opportunities available for open positions through BRAINHUNTER.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Solution Architect for a Permanent opportunity is available now in Toronto, ON.

What makes this Special:

Requirement:

Proficient in architecting/designing/developing multi-tiered secured business solutions within a Services-Oriented-Architecture for high availability, scalability and performance
Object oriented modeling, design and development
Expert in current and legacy platform specific programming languages and environments such as: Java/J2EE, Microsoft ,NET Framework, COBOL/RPG
Expert in SOA technology and protocols such as SOAP, WSDL, WS-Security and UDDI
Understanding of enterprise, network, infrastructure and database architecture
Understanding of industry relevant standards such as ESG or FIX within banking, or IHE Profiles within Health (as examples)
Expert in standard development methodologies such as RUP, XP and/or Agile
Strong understanding or previous experience in process-driven software development lifecycles and quality methods such as CMM or Six Sigma

Qualifications:

Post-secondary degree in business, computer science or related disciplines
10+ years IT Industry experience in application architecture/design and development
Strong verbal and written communication skills
Strong organization and leadership skills with the ability to facilitate technical session
Can communicate in both technical and business terms
Ability to multi-task
Previous experience in industry relevant applications
Experience in and comfortable working in an abstract matrix organization, and working with various groups, including development, testing, operations and business development to advocate the architecture standards and enforcement
Evidence of continued professional development in areas related to architecture definition and development

Skills:

Data Analysis - 5 year(s)
Requirements Analysis
5 year(s)
Systems Analysis - 5 year(s)
Systems Architecture - 5 year(s)
Technical Architecture - 5 year(s)

How to Apply:

Online:

Apply online now at www.Brainhunter.com

Sr. Project Control Officer

There are immediate opportunities available for open positions through BRAINHUNTER.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Sr. Project Control Officer for a 6 month contract opportunity is available now in Toronto.

What makes this Special:

Role:

We require a project coordinator whose primary focus will be on providing financial management and analytical support to project managers at the program level for a large (Tier 1) initiative.

Requirement or Qualifications:

Ensure project control procedures and policies within a program of related projects are executed. Assist in maintaining project schedules. Develop and maintain issue logs. Maintain project repositories of documents. Prepare documents for various recurring meetings including minutes, issue logs etc. Develop presentation documentation as required for project teams. Develop consolidate program status reports.

As part of this project team, prime responsibility will be to:

Manage relationships and all activities with all required partners (business, TS Finance, program PMO, TS project teams, external partners) related to program one-time and on-going financials (prepare budget, forecasts and actuals).
Utilize project management software for development and distribution of comprehensive set of monthly, weekly and ad hoc project financial reporting to a variety of program stakeholders (including templates for use by other project members).
Work closely with TS Finance to provide necessary detailed financial data to support the forecasting and tracking of capitalization and amortization.
Manage all financial status meetings for the program.
Provide support for invoice processing. Manage process for all required updates to internal financial management tracking tools (e.g. EPM, Carpe Diem).
Manage reporting and tracking for resource utilization.
Exercise discretion in managing correspondence and information, escalating issues where appropriate.
Act as central point of communication for core team members, management, business partners and other stakeholders on program, organization and platform issues.

SKILLS:

MS Project knowledge to create and maintain project plans
MS Excel and PowerPoint knowledge to create and maintain documents
Knowledge and experience in maintaining a central repository of project plans, reports, competencies etc

MUST HAVE:

Coordination *6 yrs
Project Financial Tracking *6 yrs
Communication
Strong Excel *6 yrs
Microsoft project *6 yrs
Project Management *6 yrs
Powerpoint *6 yrs
Knowledge and experience in maintaining a central repository *6 yrs

NICE TO HAVE:

Banking/Financial Industry
Carpe

Keywords: Project Coordinator, Financial Tracking, Excel, PowerPoint

How to Apply:

Online:

Apply online now at www.Brainhunter.com

Sr. Project Manager

There are immediate opportunities available for open positions through BRAINHUNTER.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Sr. Project Manager for a 6 months contract opportunity is available now in Toronto.

What makes this Special:

Role:

Incumbent is responsible for a group of production applications. Responsibility, at a high level, includes application availability, reliability, stability, small enhancements.

The Tech team Lead will manage a group of 4-5 individuals who are subject matter experts and a staff of onsite and offshore vendor resources. For both service management and small enhancements, you will be expected to determine the optimum mix of resources (employee, onsite, offshore) and then implement plans that obtain that mix.

Job Requirements

Manage the relationship (relative to Operations Maintenance) between the business customers (e.g, service expectations) and IT partners for their assigned applications

Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365
Manage application-specific production support processes.
Provide application support, coordinating the involvement of business and/or IT development resources in problem resolution as necessary.
Develop support skills to minimize dependency on development resources.
Assist Operations Maintenance team with problem triage, categorization, root cause analysis and ability to duplicate a problem
Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required.
Coordinate business approval of production migrations (release entry framework).
Provide leadership in critical issue resolution during the war room process.
Facilitate the hand-off of new release functionality from the development team to the Operations Maintenance team.
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Provide technical leadership during the life of a project / initiative.
Lead design & code reviews. Review and approve developers design, code and unit test results.
10+ years IT experience with 5+ years managing software development team/resources

Specific Educational Requirements / Accreditation:

University degree in CS discipline

Highly experienced with:

Database Technologies, Solid DBMS skills(SQL,DB2), Data Modelling skills/tools, ETL tools like SSIS, Ab-Initio, DataStage
Various BI, Analytics and Reporting tools like SSRS, Cubing Services, Cognos, Business Objects, Unstructured BI
Working knowledge of Websphere and IIS
OS: Windows (XP, 2000, NT), IBM OS/2 2.0, HP-UX 9.0, DEC VMS 4.1, Unix (Linux and Sun Solaris).
Previous experience or working knowledge of Pega or other workflow applications
Previous experience on working with contact center applications preferred.

Requirement or Qualifications:

Database Technologies: Solid DBMS skills(SQL, DB2)
Data Modelling skills/tools: ETL tools like SSIS, Ab-Initio, DataStage
Various BI, Analytic and Reporting tools like SSRS, Cubing Services, Cognos, Business Objects, Unstructured BI
Developing an operations team
Education: Computer Science Background

Nice to Have:

Working knowledge of Websphere and IIS
OS: Windows (XP, 2000, NT), IBM OS/2 2.0, HP-UX 9.0, DEC VMS 4.1, Unix (Linux and Sun Solaris).
Previous experience or working knowledge of Pega or other workflow applications
Previous experience on working with contact center applications preferred.
Financial/Banking experience

Keywords: Project Manager, Operations, SQL, DB2, ETL

How to Apply:

Online:

Apply online now at www.Brainhunter.com

Windows 7 Migration Technician

There are immediate opportunities available for open positions through BRAINHUNTER.

BRAINHUNTER is helping advance and hire professional people every day. You could be the next one.

Job Description:

Windows 7 Migration Technician for a 2 months contract with possible extension opportunity is available now in Fairfax, Virginia.

What makes this Special:

Role:

We are currently looking to staff a team to provide technical support to migrate a Chantilly, VA client to Windows 7 for supported desktops, laptops, and peripherals. This is a 2 month assignment with possible extensions

Perform Data Migration.
Data migrated is based on custom file extensions which will be determined by the client and project teams.
Capture installed software and hardware configuration of the device
Install the Windows 7 image provided by client
Configure the specific end-user settings on each new system in accordance with the agreed installation instructions
Re-install end user software provided by client.
Join device to the domain
Re-map network printers
Installing approved local peripherals that can be connected via USB and are “auto detected” by the OS
At the end of installation, provide 10 minutes end user orientation
Ability to work on call after hours as required
Able to communicate technical information to both technical and non-technical personnel

Requirement or Qualifications:

Ability to work independently and take ownership
Solid technical and analytical skills required
Thorough knowledge of supported Microsoft Windows operating systems
Intermediate Experience with Active Directory administration
Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
Associate's Degree or equivalent experience required
A+ Certification recommended
2-4 years or more of related experience preferred

Keywords: Windows 7, Data Migration, hardware/ software configuration

How to Apply:

Online:

Apply online now at www.Brainhunter.com