Project Support L1

Job Description
Project Support L1

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.

Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.

You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.

Scope of Services and Deliverables - The services and deliverables to be provided will include the following:


Job Description:

Our client has a requirement for Project Support L1 for a 6 month contract opportunity. The positions are located in Toronto, Ontario .


Requirement or Qualifications:

•Provide technical application support in response to MIS and HRIS end-user requests.
•Records and tracks technical applications issues and complaints and contribute to problem identification.
•Informs customers on problem status and progress. Also engages third party vendor support groups as required.
•Maintain an appropriate knowledge of the Windows Operating System, MIS and HRIS software solutions.
•Provide troubleshooting and optimization for technical problems within an area.
•Distribute materials for meetings and training.
•Update database, distribution lists and excel spreadsheets.
•General administrative tasks for the project team, as assigned.
•Create instructional guides for internal and external users.
•Create and gather KPI’s (Key Performance Indicators) when requested.
•Responsible for imaging training laptops as required.


Qualifications - Knowledge, Skills and Abilities

•Experience in Ontario healthcare sector and in the Ontario Continuing Care sector.
•5+ years experience providing technical support experience in a tier 1 and tier 2 working environment.
•Experience supporting Dynamics GP v10 application in a hosted environment.
•Experience supporting Quadrant QHR application in a hosted environment.
•Working experience with Terminal Servers.
•Working knowledge of remote security access gateways (like Connectra)
•Experience resolving and prioritizing service tickets.
•Experience installing, configuring and supporting Windows Operating Systems
•Experience with Desktop or network support.
•Experience in providing regular updates to project lead.
•Good analytical, problem-solving and decision-making skills; verbal and written communication skills.
•A team player with a track record for meeting deadlines.
•Providing regular project updates.
•Identifying risks, issues and action items and developing a risk management plan, issue resolution plan.
•Escalating & coordinating any environment requests or high priority tickets with the PCO.
•Experience re- imaging desktops or laptops.
•Certification in Microsoft Certified Desktop Support Technician (MCDST) preferred.
How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com


Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Apply Now:

If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.


Company Overview:

Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.

Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.


Top Jobs for Top Talent

www.Zylog.ca

ZY:IT

Contact Information
Company Name Zylog Systems (Canada) Ltd.