IT Analyst III - Technical Support

Job Description
IT Analyst III - Technical Support

About the Job

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.

Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.

You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.


Job Description:

Our client has a requirement for IT Analyst III - Technical Support for a 12 month contract opportunity. The positions are located in London.

Requirement or Qualifications:

Qualified Candidates will have:

Duration: 12 months (One Year)
Location: London
Please upload RTR at time of submittal.


We are currently seeking a Desktop Support Analysts with Packaging experience (1+ years) for our London Office,
Department: The Desktop team is responsible for testing/QA of application packages, as well as third level support. Individuals will have experience with Windows 7, remote trouble shooting in Windows 7 and XP environment. Experience with other industry standard software such as Office, SharePoint, Printers would be an asset.

Overview of responsibilities;
The Desktop Support Analyst is responsible for providing third level desktop support. Analyst uses a variety of Tools to perform the required support and testing, must perform detailed problem determination in order to correct desktop issues. Documenting, resolution for future reference and other teams.

MUST HAVES:
• Package Testing: 1 + years of experience
• Testing of applications to ensure base desktop remains functional. 1 + years of experience
• 3rd Level problem support
• Troubleshooting XP/ Windows 7 environment- 1 year+

NICE TO HAVES:
•Project Engagement / Solution development related to desktop
• SW Packaging / Distribution / Image Management (asset)
• Ability to code (Winbatch / VBscript)
• Scripting (asset)
• SCCM (asset)

Office Locations – London (2), Creekside (3)
•Desktop Support is Mon – Fri, candidates MUST BE flexible to work with after hours on call rotation
•Adheres to change management
•Support coverage for East to West coasts

Tools & Skills
-Experience with Windows XP and Windows 7
-Experience with remote trouble shooting
-Familiar with Windows 7 and SCCM
-Understanding of automation techniques, i.e. Scripts and scheduling, checks and balances
-Problem Determination
-Office Productivity Tools & Outlook mail
-Strong Technical Background

Skills/knowledge required:
-Strong documentation and analysis skills.
-Experience gathering and documenting business and technical requirements.
-Knowledge of the TI Methodology
-Ability to learn/grasp technical concepts
-Familiarity with the CLIENT workstation technical environment.
- Experience gathering and documenting requirements
-Past experience delivering requirements within tight time constraints

What to capture in the summary:
1. Please elaborate on your most recent experience, discuss role, responsibilities and the tools utilized.
2. How many years of experience do you have in the following areas; third level support, remote problem determination, package testing/QA.

* Face to face interviews with candidates in the London area *
**Please note that when you are calling candidates, be cognizant of individuals already working at TD**
Additional Details:

• London is the only locations - no flexibility
• Interview Details- One Hiring Manager + 30 minute interviews,( situational, technical interviews)
• Candidates must have excellent communication skills

* This role is 9 – 5 with possibility of on call

MUST HAVES:
• Package Testing: 1 + years of experience
• Testing of applications to ensure base desktop remains functional. 1 + years of experience
• 3rd Level problem support
• Troubleshooting XP/ Windows 7 environment- 1 year+

NICE TO HAVES:
• Project Engagement / Solution development related to desktop
• SW Packaging / Distribution / Image Management (asset)
• Ability to code (Winbatch / VBscript)
• Scripting (asset)
• SCCM (asset)


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com


Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Apply Now:

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Company Overview:

Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.

Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.


Top Jobs for Top Talent

www.Zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.