About the Job
Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.
Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.
You don’t have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.
Job Description:
Our client has a requirement for bilingual CSR for a 12 months opportunity. The positions are located in North York.
Requirement or Qualifications:
Qualified Candidates will have:
Our client has a need for 4 bilingual CSR
Job Description
Reporting directly to the Team Leader, the incumbent responds to telephone and email inquiries from stores and customers regarding store level marketing and customer programs, marketing related issues, rewards program issues and other customer service related activities. The incumbent ensures responses are provided in a prompt and effective manner to achieve a high level of customer satisfaction.
DUTIES AND RESPONSIBILITIES
Responds to customer calls, emails and letters to provide first level customer service for store and customers, resolves issues in a prompt and efficient manner and escalates issues as required.
Logs of calls, emails and letters into the appropriate tracking systems and escalate issues to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions.
Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues.
Attends team huddles to receive current updates on issues, concerns and promotions.
Attends scorecard meetings to track current progress and identify areas for improvement.
Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained.
Maintains a high level of knowledge regarding the rewards program, current marketing programs, Distribution Centre issues, and other Customer Service initiatives to provide accurate responses to concerns or issues.
QUALIFICATIONS
High School Graduation diploma or equivalent level of education.
Greater than six months of general office/customer service experience.
Requires an understanding of inter-related work processes to be able to adapt to differing assignments.
Provides routine information to coordinate the assignments and work procedures of others.
Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.
Draws on a number of known options to solve problems and to develop improvements.
Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
Computer skills to produce reports, documents and presentations.
Knowledge of customer service procedures in a retail call centre environment.
Hours of Operation
Mon-Fri – 8am to 8pm
Sat- 8am to 8pm
Holidays – 8am to 8pm
Unique Request:
Consists of Shift work
Rotational Schedules
Flexibility is a must
Punctuality is critical
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Apply Now:
If your browser shows a button to Apply Now, you can use this link to immediately register and apply for this job online.
Company Overview:
Zylog Systems (Canada) Ltd. is a leading provider of IT, Engineering, and Health professional services, human capital resource management applications, and technology solutions with global delivery capability. Leveraging ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community.
Zylog Systems (Canada) Ltd has provided government and private industry clients with highly regarded and capable professional resources, services and solutions for over 29 years.
Top Jobs for Top Talent
www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
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