Operations Manager, CRM Online

About the Job

Operations Manager, CRM Online
 
About the Job

Zylog Systems (Canada) Ltd delivers top jobs to top talent. We are currently sourcing talented IT, Engineering, and Healthcare professionals who are qualified for and interested in exciting new opportunities.
 
Zylog represents hundreds of client companies that are actively seeking top professional talent for both contract and permanent positions with experience in IT, Engineering, Retail, Bank and Finance, Insurance, Oil & Gas, Telecommunications, Government and Health Services. New positions are coming available every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills for the best opportunities.
 
You don't have the time to search the long lists on Job Boards everyday to look through all of the postings to find the opportunity that is best for you. Let our trained and experienced resource managers do the work for you. We are reviewing top jobs from Fortune 500, Government, and Healthcare as each opening becomes available. Let us look for new opportunities for you and be the first to alert you when the right opportunity arises.
 
 
Job Description:
 
Our client has a requirement for Operations Manager, CRM Online for a 6 month contract opportunity.  The positions are located in Mississauga.   We are looking for a National Sales & Operations Manager for our client's Microsoft Dynamics CRM Online business. The position is a key role on the Microsoft Dynamics team with the mandate of driving exponential growth for the CRM online business. This includes driving strategy, operational excellence and sales across cloud-based deployment models, thus enabling them and their partners to provide outstanding solutions for their prospects and customers.
 
Responsibilities:
 
Responsibilities for the role include a blend of customer service, operations, channel development, and sales, including:
 
Customer Service & Operations
 

• Determining most efficient and effective process for managing the online service" business, in a replicable, scalable manner
• Identifying, tracking and resolving key sales blockers in our CRM Online business by working with various input points to include customers, partners, field teams, Corp HQ, CRM Business Group, etc.);
• Regularly reviewing the CRM Online customer lifecycle workflow to ensure efficiency and high levels of customer service (customer experience management from end to end)
• Identifying risk factors for customer attrition and how to maximize customer success and tenure
• Acting as an escalation point to customers, both internal & external to constantly improve the CRM Online customer experience
• Running regular reports and updates to senior management on call conversion, telephone efficiency, sales revenue and seat add milestones.

 
Leadership
 

• Preparing analysis and recommendations for strategic decision making and investment as it pertains to the CRM Online business
• Leading a diverse v-team of inside telesales and technical pre-sales specialists:
  • Ensures that appropriate outbound/inbound call management processes: planning, preparation, execution and closing opportunities
  • Manages the team pipeline using pre-defined KPI's
  • Executes all aspects of vendor management
• Ensuring that Inside Sales and CRM Online Partner Sales collaborate on end-to-end sales engagement and there is clarity in process and respective roles

 
Requirement or Qualifications:
Qualified Candidates will have:
 

•  5-10+ years of related business and industry expertise
• Enthusiasm and passion for CRM Online
• Strong expertise in enterprise-scale online/cloud based solutions
• High energy, hands on approach to execution: ability to both dive into the details and direct strategy
• Able to drive impact and influence across the business
• Knowledge of inbound and outbound sales practices and processes.
• Knowledge of customer service and services based operations
• Demonstrated experience with and knowledge of prospecting and lead generation, closing skills and new business sales as it relates to online offerings
• A deep understanding of the hosted/SaaS CRM industry: level 300 knowledge of Microsoft Dynamics CRM Online and associated technologies

 

How to Apply:
 
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/
 
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to mailto:resumes@zylog.ca?subject=Operations%20Manager%2c%20CRM%20Online%20(21626%20-1501009)
 
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