Bilingual Help Desk Specialist (Level 2)

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

 

Job Description:

Our Federal Government client has upcoming positions for Bilingual Help Desk Specialists (Level 2) in various locations in Ottawa, Ontario. These are long term positions, Monday-Friday with the possibility of overtime and on-call.

 

 

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

 

 

Responsibilities:

• Provide Tier 1 and Tier 2 telephone support.
• Access workstations using remote control software to resolve incidents.
• Record incident information.
• Monitor Level 1 calls for quality.
• Provide Help Desk Stats reporting for Team Leader and Management.
• Mentor and train Level 1 technicians.
• Develop and document Help Desk procedures.
• Perform security administration for network access.

 

Qualifications:

• Eligible for a Government of Canada security clearance.
• Must be Bilingual (French/English).
• Minimum 6 years of experience in providing technical support, analyzing and solving problems with the use of computer and software in a Medium-Sized Organization (500+ employees).
• Must possess an Information Technology Infrastructure Library (ITIL) Essentials Certification.
• Experience in developing and implementing procedure manuals and documentation in for help desk use.
• Minimum 6 years of experience training and mentoring junior help desk staff.
• Experience in network administration, account creation, and management in a Microsoft environment.
• Experience working with a federal government organization.

 

Keywords: Help Desk management software, ITIL, IM/IT, desktop remote takeover, Tivoli Remote Control, Microsoft

 

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com