IT Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

 

About the Job

Our client has a requirement for a IT Analyst for a 12 month Contract opportunity. The position is located in Toronto, ON.

 

Role:

Reporting to the Team Lead, Users services, the Technician is responsible for advanced PC and telephony user support outside the scope of a regular technician position.

Skills and Qualifications:

• A+ Certification
• CISCO
• Past experience in a technical IT related role
• Demonstrated strong working knowledge of the Windows XP/7 environment
• knowledgeable of HEAT/SDM Software
• Ability to work in varied locations as required.
• Ability to work varied hours including evenings
• Excellent verbal and written communication skills.
• Experience working with PC’s (Dell or Lenovo) and software programs (WIN XP, Office, XP).
• Experience working in a Telephone environment (multi-line telephone system)

Nice to Haves:

• Experience with VOIP
• College Diploma/Undergraduate University degree
• Banking/Financial is a plus.

Responsbilities:

• Provides the first level of support for the proper use of equipment (PC’s, phones, software, etc) while respecting the service level agreement.
• Performs diagnosis of problems or outage for the 2nd level support personnel.
• Documents each call ticket in HEAT.
• Completes the physical installations of hardware (PC’s, phones, printers, etc), including large-scale moves.
• Proceeds with the installation of software and hardware upon the Service Desk’s direction and approval
• Proceeds with the installation of presentation equipment.
• Communicates any discrepancies with the documentation to the Service Desk.
• Participates in the deployment of specific projects related to the IT or Telephony environment.
• Asset Management
• Setup, configure and troubleshoot video conference equipment
• Diagnose complex issues on Xerox products
• Configure and trouble shoot Citrix tokens via Vasco
• Monitor external vendor issues (Bell, Telus, MicroAge)

 

How to Apply:

Online:To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com