Change Management Support

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description

Our client has a requirement for a Change Management Support Consultant until May 2014 with possible extension located in Ottawa, Ontario.

 

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

 

Qualifications

• Must have minimum 12 years experience as a Change Management Support Consultant working within an IM/IT environment.
• Experience with process improvement definition and process documentation.
• Experience with a ticket management system like (but not limited to) Rational Clear Quest or Microsoft Team Foundation Server.

 

Responsibilities

• Change/Bug/Production Issue (Ticket) Management:
• Manage the flow of Change Request, Bug, and Production Issue tickets through their full ticket management lifecycle.
• Create tickets as prescribed by Ticket Management process flows.
• Enforce ticket management processes across all teams.
• Maintain existing Ticket Management process flow documentation.

Release Management

• Coordinate and plan scheduled and unscheduled releases with all stakeholders.
• Act as the release coordinator across all portfolio layers for scheduled minor and major releases as well as unscheduled emergency releases.
• Document and maintain all Release Management process flow documentation.

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com