New SDM Bilingual Service Desk Agent

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

Our client has a requirement for a Bilingual IT Service Agent Desk for a 12 Month Contract opportunity. The position is located in North York.

 

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

 

Requirements
Our client would like to see candidates with a positive attitude. Our client is looking for individuals that are career oriented.

 

Must Have

• Professional, enthusiastic, dependable and a positive work attitude
• Ability to work flexible shifts
• Very strong communication skills
• Ability to work in a team environment
• Commitment to quality customer service
• Ability to work under pressure
• Attention to detail
• Must take initiative and be able to work with minimal supervisision
• Flexibility and a willingness to adapt to change
• Goal-oriented
• Ability to speak French
 

Experience and Education

• Previous help desk experience
• Diploma/degree or equivalent work related experience
• Minimum of 1 year experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)

Hours and Shifts:

The candidates must be willing to work flexible shifts.

The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday.

The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

 

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Keywords: IT, Helpdesk, French, Bilingual, and service agent

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com