Intermediate Business Analyst

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About the Job

Our client has a requirement for an Intermediate Business Analyst for a 6 Month Contract opportunity.  The position is located in Mississauga, ON.

What makes this Special

Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.

Role

Our client is looking for a BA with strong knowledge and experience of Global Delivery operations process design and implementation and with some focus on technology. The consultant will take a leadership role in working with and liaising with business partners and external vendors to define the operational requirements at the program level.

Responsibilities

• Demonstrate leadership and partnership skills by interacting with other technology and vendor management teams within organization to solve problems and deliver solutions
• Defining Global Delivery engagement decision tree / rules of engagement
• Understand, document and interpret complex user requirements (consolidate information from various documents and sources and condense into a more presentable form).
•  Defining work intake process and forms/templates
• Reorganizing the existing SharePoint site with new strategy, program office mandate, preferred vendors list, vendor information material including financial information, process/templates to govern communication / engagement with internal stakeholders
• Supporting chosen tool implementation for vendors
• Providing support in developing the required material to share with internal stakeholders
• Supporting Operations & Governance documents development effort with vendors
• Develop use cases, defining and documenting user procedures and workflows, and how each class of user interacts with each function.
• Review, analyze and evaluate data and process mapping to measure and track SLAs. ]
• Collaborate with business leaders, IT professionals, and vendors ensuring that management is kept informed of project status and that problems and issues are escalated appropriately and clearly communicated.
• Research/analyze issues; define opportunities for operational process improvements and making recommendations with in assigned area of responsibility.
• Build trust among stakeholder groups involved with the project
• Work with stakeholder groups to identify training needs and prepare materials (both at launch and ongoing).
• Plan for and/or conduct training, as needed to support project delivery / change adoption.
• Contribute in the identification and resolution of problems
• Work collaboratively, understanding others ideas and concerns; and sharing ideas and information to support team mates on their deliverables
• Ability to execute on ad-hoc non-routine requests.
• Demonstrate governance, control and risk management behaviours in alignment with policies and practices

Requirements or Qualifications 

• 5+ years Business Analsyt experience
• Knowledge of Global Delivery Operations
• Work experience in Operations Process Flow
• 5+ years Process Documentation
• 3+ years SharePoint
• 3+ years SDLC & PMLC
• 3+ years testing experience
• 5+ years Vendor management experience
• 5+ years Microsoft Office experience
• Financial Institution background is an asset
• eRequisition tool implementation experience is an asset
• Ability to travel 5% of the time to Downtown Toronto

How to Apply

Online:To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com