Junior Help Desk Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

Our client has a requirement for Help Desk Analyst for a 6 months contract opportunity.  The position is  located in Scarborough or Barrie.

What makes this Special

Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.

Requirements or Qualifications

A Help Desk Analyst is required and will be responsible for: 

• Providing technical assistance to end users by answering questions and resolving computer problems for internal clients via telephone by remote access.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities in ticketing system (remedY)
• Confer with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualified Candidates will have

• Minimum of Highschool degree
• 2 years of experience in a help desk position
• 2 years of experience in customer service
• Flawless communications skill
• Experience with ticketing system
• Team spirit
• Professional and personable
• French is an asset

Keywords: Help Desk, Remedy, Support, Junior

How to Apply

Online:To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.