POS Project Manager

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Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

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Job Description

Our client has a requirement for a Project Manager for a permanent opportunity.  The position is located in Toronto.

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Role

Manage the execution of project, including:

• Documenting scope of project definition and control. 
• Obtain development, QA and documentation estimates and validate estimates.
• Negotiate timelines as required, either internally or externally
• Prepare pricing calculation and present to sales.
• The formation and execution of application development plans.
• On-time execution of pilot; roll out, training and support plans.
• Chairmanship and arrangement of effective project meetings as required.
• Document out-of-scope changes within a project.
• Manage the change as part of the overall project.
• Prepare Change Management form, obtaining development and test durations.
• Present Change Management form to customer and obtain approval.
• Update project schedule to accurately represent new project dates as a result of the requested change.
• Ensure tasks are completed "On Time" in a manner consistent with Client's project management methodology
• Effectively interact with other departments including the sales team when initiating projects, ensuring that all parties are fully and correctly briefed in all project requirements.

Create all project-related documents including:

• Project Scope Documents
• Project Management Plans
• Project Schedules
• Risk Registers
• Mitigation Strategies

Monitor and report on project activities and provide relevant management updates to both internal and external stakeholders:

• Project meeting minutes
• Risk register
• Project status reports

Utilizing Microsoft Project, the Project Manager shall:

• Summarize and report all schedule and cost variances.
• Escalate schedule issues when appropriate.
• Serve as the lead liaison between Sales, Development, Finance, Operations and Service
• Track major Sales, Development, Finance, Operations and Service, and Customer issues, and ensure they are resolved in a timely manner.
• POS hardware, software and peripherals
• Work with all internal departments to ensure the customer’s technical needs are represented appropriately and their timelines are met.
• In the event of customer escalations, document the history of the project and issues within a project or customer account.  Incorporate solutions in the project plan and present to Sales Executive to determine resolution possibilities.

Technical Support:  Act as customers single point of contact for Technical issues:

• Assist in the management and resolution of technical issues such as configuration,
• Provide expertise and support to external and internal stakeholders/customers on the following: POS hardware, software, peripherals, and Terminal Management Systems.
• Manage and drive to resolution technical issues, such as configuration checks, platform questions, and software download requests. 
• Assist technical support and/or development in developing and deploying solutions that are creative, efficient, and effective
• Adhere to Client’s processes and procedures to report customer defects and issues to technical support and/or development
• Provide coordination of fault isolation for use in problem determination. 
• Disseminate information to appropriate parties.

Pre Sales Support 

• Provide pre and post-sales support and technical consultation to Client’s sales staff, technical support and product management. 
•  Act as the technical liaison between Client partners – VARs, ISVs and distributors -- and Client ISOs, Acquirers, development, sales, and product management. 
• Perform other job-related duties as assigned

Requirements or Qualifications

Key Performance Objectives/Indicators

• Ability to deliver projects on time
• Ability to effectively handle multiple projects
• Work effectively with other departments ie tech support re production issues
• Manage customer expectations and keep scope creep to a minimum
• Customer satisfaction
• Ability to chair meetings with internal and external participants in an orderly and effective manner

Competency/Skill Requirements

• Analytical
• Logical
• Good presentation skills

Behaviour skills

• Able to chair meetings with both external and internal parties
• Ability to write concise minutes
• Well-spoken and exhibit concise written skills
• Ability to translate technical information to the non-technical and vice versa
• Self-starter who requires minimal direction from Management
• Able to know when and how to share sensitive information with customers

Languages

• English
• French beneficial but not required

Education Qualifications / Experience Requirements

• Proficient in secure payment solutions primarily in retail environments
• PMP beneficial but not required
• Proficient in troubleshooting and problem resolution
• Understanding of various communication protocols including, RS232, USB, TCPIP and RS-485
• General Understanding of various encryption standards and concepts in the secure payment industry including Master/Session, DUKPT, DES and Triple DES
• Understanding of security requirements within the payment industry such as:
  EMV, PA DSS, PCI-PED and PCI-DSS
• Hardware experience with POS peripherals, PCs, Servers and common POS retail workstations and back office solutions
• Understanding of wireless protocols and concepts

Computer/IT Skills: (List minimum computer / IT Requirements required for the role)

• MS Word
• MS Project
• Excel
• Lotus Notes
• Jira Database

Management Ability:

• Provide guidance, leadership, or training to other employees (no direct supervision).

Keywords:   Project Manager, PMP, POS, Payment Solution      

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com