Systems Administration/Operations Support Specialist, Level 2

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

 

Job Description:

Our client has a requirement for a Systems Administration/Operations Support Specialist for 9 months contract. The position is located in Toronto, Ontario

 

What makes this Special:

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

 

Responsibilities:

• Provide technical expertise and operational advice to Project Managers and other members of the management/operations team regarding technical issues and impacts of planned and proposed maintenance activities and enhancements to the infrastructure, databases, network, and applications;
• Support of servers, application systems, backup and recovery and support of technical infrastructure, as per defined run books and other operational procedures;
• Respond proactively to alerts and other system-generated reports and escalate, when required, as per the alerting and monitoring policy;
• Manage and maintain incident and problem management queues ensuring that issues are resolved within the defined service level framework;
• Ensure that all documented operations processes arE executed accurately and that exceptions are escalated for approval;
• Respond to, triage, and manage incident support requests including account creation requests, desktop support, telephony, email and other application support for all production, development and test environments; this includes infrastructure tools, Business Systems and Integrated Assessment Record (IAR);
• Proactively maintain the incident management process, identifies potential risk events, provide root cause analysis for infrastructure and application-based issues before they occur so that proper mitigating strategies can be implemented;
• Support the creation of technical documentation, deployment guides and other operations processes as required;
• Provide expert advice by engaging resources (i.e. legal, procurement, privacy and security, technical teams) on emerging and potential risks and issues and to develop recommended approaches and plans to the Project Manager and other members of the management/operation team;.
• Maintain partnership through consultation with stakeholders and third party vendors in order to sustain the managed infrastructure environment and supporting processes;
• Provide input and recommendations to future initiatives and manage other operational activities and projects duties, as required.

 

 

Keywords: Systems Administration, Operations Support, IAR

 

How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com