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Job Description:
Our client has a requirement for a Service Manager for a 12 month contract opportunity. The position is located in Vancouver, BC.
What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.
Role
Our client is seeking a Junior to Intermediate “PM” type with strong organizational skills and an attention to detail. Direct experience working in a Customer Support environment is not absolutely required (although certainly desired) but there would have to be some familiarity through their past work experiences at a bare minimum. The successful candidate will need to have a technical background and not afraid to roll up their sleeves and dive into troubleshooting and problem investigation themselves. However, most of the time I would expect them to be tasking others and following up with inquiries about progress and status.
Our client is seeking a Junior to Intermediate “PM” type with strong organizational skills and an attention to detail. Direct experience working in a Customer Support environment is not absolutely required (although certainly desired) but there would have to be some familiarity through their past work experiences at a bare minimum. The successful candidate will need to have a technical background and not afraid to roll up their sleeves and dive into troubleshooting and problem investigation themselves. However, most of the time I would expect them to be tasking others and following up with inquiries about progress and status.
Responsibilities
- Manage the issues captured in the Issue Management System for the team.
- Ensure Issues are updated and addressed by assignees in a timely fashion
- Help manage the task backlog by prioritizing, identifying intermediate goals, and setting realistic timeframes for task completion.
- Help organize team activities and hold members accountable for assigned tasks
- Summarize and report on Team activity on a weekly basis
- Perform the core Service Manager function of managing/responding to issues etc. as a primary responsibility.
- Performing the support role some of the time
- Able to work in a fast paced environment with a lot of demands than need to be managed
- this individual will assist the manager in organizing the team and their efforts so that they are clearly moving forward on two objectives:
- Addressing and closing issues
- Progressing on the task backlog
Keywords: Service Manager, PM, Issue Management System
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
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