ITIL Process Lead

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You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

Our client has a requirement for an ITIL Process Lead for a permanent opportunity. The position is located in Toronto, ON.

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Role

Our Client’s Global Infrastructure Business Unit is aggressively looking to hire two ITIL SMEs to implement ITIL's best practices and processes in the GTA area.

Responsibilities

• Oversee quality of Incident, Problem and Change Management
• Review and recommend best practices for Incident, Problem and Change Management for continuous improvement in service quality delivery
• Conduct maturity assessments of processes;
• Review in incidents for identification of possible problems
• Write out ITIL audit procedures;
• Set up procedures related to implementation tools;
• Analyze, recommend , implement, and operationalize ITIL processes;
• Make recommendations to improve and optimize services offered by the infrastructure team to clients;
• Interact with different stakeholders;
• Lead workshops as needed;
• Implement evaluation mechanisms on an ongoing basis;
• Ensure proper follow-up with all stakeholders.
• Present strategic files to client
  Requirements
• Minimum of 5 years of experience in IT operations;
• ITIL Certification (Service Delivery, Master v2 or Expert v3);
• Excellent verbal and written communications;
• Good interpersonal skills;

Requirements or Qualifications

• ITIL - 5 year(s)
• ITIL Foundations V3 Expert - 3 year(s)

Keywords: ITIL, Process Lead, Problem Management, Change Management, Incident Management

How to Apply

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com