Bilingual Support Engineer

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description

Our client has a requirement for a Bilingual Support Engineer for a 12 month opportunity. The position is located in Mississauga.

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Role

To provide customers namely Home users with the highest quality support in the industry via telephone and chat. As a Support Engineer, you will be required to collaborate with their peers to resolve customer issues and problems. The support Technician will also need to display initiative to help with overall team success and effectiveness.

Responsibilities

• Deliver technical support via telephone and electronic media that generates high levels of customer satisfaction.
• Demonstrate customer focus and contribute to the organization’s Customer Satisfaction goal of 80% Vsat and less than 5% Vdissat
• Collaborate and consult with team on technical issues for a timely resolution
• Meet established service delivery guidelines such as Customer Satisfaction, Phone/Chat Based Activities, Days to Solution, Schedule adherence, Case Documentation and Case Wellness
• Follow team processes for service delivery
• Commit to continuous learning in an effort to keep current with industry changes
• Solid understanding of standard computer science concepts required. Must have general technical understanding of product area but is not required to have in depth technical knowledge in specific products.
• Excellent customer service skills, strong communication, problem solving, and technical writing skills.

Contacts

• External: Our client’s Customers.
• Internal: Main contacts – Support Engineers (FTE’s and Vendors), Order Centers

Qualifications

• Broad exposure to technology in general, knowledge of the Operating Systems (including IE/Security/PC Safety) and troubleshooting knowledge of Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, etc.)
• Good communication, problem-solving and interpersonal skills
• Minimum of 1 year work experience in IT field
• Bilingualism required (English and French, oral and written) , 95% use of French.
• Ability to work independently and in teams in high pressure situations (ie. new product launches)
• Ability to work rotating shifts, including evenings and weekends
• Must have the ability to work independently and as part of a team.
• Working knowledge of personal computer architecture and relevant operating systems, applications, and/or languages is preferred.

Nice to Have

• Completion of College degree/diploma
• MCDST certification

Soft Skills

• Customer Focus
• Listening, Understanding and Responding
• Teamwork
• Commitment to Continuous Learning
• Analytical Thinking
• Conceptual Thinking
• Composure
• Self-Confidence

Keywords: French, Support Engineer, IT and troubleshooting

How to Apply

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com