Support Engineer

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description

Our client has a requirement for a Support Engineer for a 12 months contract opportunity. The position is located in Mississauga, ON.

 

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare

 

Role

The ideal candidate must demonstrate outstanding customer service skills. As this position will require regular interaction with consumer customers, it is critical that this person is composed and not intimidated while providing support. Due to round-the-clock need, person must be flexible and ‘on-call’ regularly during non-business hours. Candidate must meet a high level of professionalism and communication with customers.

 

Requirements or Qualifications

• Perform difficult diagnostic repair on client machines and analyzing the results
• Backup and recovery
• Research and resolve technical issues
• Developing solutions including interfaces, services, utilities or customer requests.
• Hot fixes for hardware and peripherals
• Implementing solutions
• Isolate unique or difficult customer support scenarios or root causes
• Ensure accurate technical support, support resource gaps, and identification of support quality improvement opportunities, needs and issues
• Understanding of operation support, previous OEM support is a plus
• Certification on MCITP, MCDST or MCSE is a plus
• Excellent problem solving skills, ability to provide analysis of complex issues
• Ability to work effectively with other groups within Microsoft
• Ability to come up-to-speed quickly on new technical products
• Excellent interpersonal communication skills and written communication skills. Open, confident communicator.
• Customer oriented
• Ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

 

Keywords: Computer repair, interfaces, utilities, OEM, MCITP, MCSE, MCDST, Root Cause, Microsoft, technical

 

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com