Exchange Hosted Archive Support Engineer

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About the Job

Our client has a requirement for a Exchange Hosted Archive Support Engineer for a 10-Month Contract opportunity. The position is located in Winnipeg Manitoba.

What makes this Special

Our client is one of the largest computer technology corporations in the world. They develop, manufacture, license, and support a wide range of software products for computing devices. Known for what is generally described as a developer-centric business culture, they are a worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Role

We are looking for a Exchange Hosted Archive Support Engineer to support the client for 12 months.

Responsibilities

• Maintain customer relationship in a complete manor, front line to escalation engineer in one position -zero escalation points
• Working with Product Team towards understanding of customer pain points
• Working with Development team on long term fixes
• Field phone calls from customers of the EHA service
• Respond to new tickets created via web based volume
• Maintain workload of historical cases
• Relationship management with customers while Development team investigates issues
• Customer contacts for one-off disaster recovery scenarios
• Customer configuration notifications if/when service changes scope which impacts customers

Culture of team: Integrated team, with everyone held to high standards and accountability.

Requirements or Qualifications

• Experience with Exchange 2003, 2007 or 2010
• Highly developed communication skills in written and verbal communication
• Ability to deliver hard messages and perform under pressure
• Ability to convey highly complex technical scenarios to multiple levels of recipients understanding so that explanations remain clear and concise after interpretation
• Logical understanding of technical troubleshooting and in-depth technical content

 

Education

• Certifications in Exchange will be helpful, no hard education requirement

Industry

• 3-5 years of customer service supporting large enterprise customers (preferred but will consider less)
 

Nice to have skills

• Irate customer handling skills
• Exchange/AD knowledge
• Presentation skills

 

How to Apply

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com