Bilingual Support Analyst

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

 

Job Description

Our client has a requirement for Bilingual Support Analyst for a 2 month contract opportunity. The positions are located in Toronto.

 

What makes this Special

Our client, one of Canada’s largest publically traded Retailers is currently looking experienced I.T. professionals. Located in Toronto, our client is easily accessed via automobile and public transportation. You have a history of successful contract experience with similar sized organizations in Canada, can meet deadlines and can thrive in a challenging and demanding environment. If you are an experienced, hard working, independent individual who can take charge and welcome new challenges in a structured environment, we would like to hear from you

 

Role

This role is in the Retail Systems department and reports to the PCI PIN pad Encryption Project Manager. The candidate will be:

•  part of a dedicated team responsible for providing technical and operational support to the Client’s associate staff throughout the PINpad replacement implementation conversion process. 
• providing support after regular business hours and over a week that consists of Sunday to Thursday evenings/nights. 
• responsible for tracking conversion activities and ensuring scheduled stores are progressing appropriately.
• responsible for logging all issues that are encountered and following proper escalation paths (if required) and providing a communication updates at the end of the shift.

Some training shifts at the beginning of the engagement will take place during regular business hours.

 

Responsibilities

• Provide full bilingual (FRENCH) technical and operational support over the phone to our Associate Store staff throughout all activities and tasks required during the PINpad replacement conversion process.
• After proper training is completed, provide onsite after-hours support at clients Home Office following a modified week of Sunday through Thursday nights with variable shift hours.
• Actively participate in the execution of pilot store locations that may occur after normal business hours.
• Use problem determination techniques to isolate and identify any issues and use proven solutions to resolve issues that may arise.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.
• Track all issues that arise from the conversions and provide a written detailed summary communication of all conversions scheduled and completed.
• Create problem resolution documentation to help identify and resolve frequent problems.
• Proactively seek out opportunities to enhance the conversion process and documentation.
• Work closely with other team members to foster information sharing and problem resolution solutions.
• Track and escalate any issues to the Implementation Team Lead and Project Manager as required.

 

Requirements or Qualifications

• Bilingual French/English
• PINpad support experience
• POS support experience
• Customer Service

 

 

Keywords: Bilingual, French, POS, PINpad, Technical Support

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com