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About the Job
Our client has a requirement for Business consultant for a 6 Month Contract opportunity. These positions can located be located in Toronto.
What makes this Special
Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.
Role
One of our hiring managers is looking for a Business Consultant with Call Centre Expertise to join their team for a 6 month contract. This group currently has a help desk with 7 members who use an Access database to track incoming tickets. Their goal is to turn this help desk team into a proper Call Centre (they will only be increasing the headcount by 3-5 people). The project requires this individual to come in to document and evaluate their current processes, identify deficiencies, evaluate selected software and help build a knowledge base for support analysts
Responsibilities
- Responsible for working with complex information systems and develops or modifies existing systems through analysis of business and user needs.
- Under supervision, coordinates detailed business requirements while identifying and tracking business systems issues.
- Research and document sponsor/stakeholder needs in accordance with Project Life Cycle methodology utilizing reporting tools, requirements gathering methodologies, process models, data models and prototypes.
- Recommend business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add for clients.
Qualifications
- 3+ years of experience as a Business Consultant/ Subject Matter Expert
- Call Centre Expertise
- Experience working in the financial industry would be beneficial, but is not required
- Strong verbal and written communication skills.
- Strong facilitation and presentation skills.
- Ability to resolve minor conflicts/issues using different tactics prior to escalation.
- Knowledge of cost/benefit analysis, risk assessment and quantification methodologies.
- Demonstrated ability in the following methods: interviewing, data modeling, business process modeling, business object modeling and user interface design.
- Working knowledge of Access Databases.
- Ability to work independently.
- Organized with strong time management skills
Keywords: - business analyst, call center AND MS ACCESS
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com
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