Operations Support

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About the Job

Our client has a requirement for an Operations Support for a 12 Month Contract opportunity.  The position is located in Scarborough, ON.

What makes this Special

Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.

Role

Enterprise IT Operations is a dual site 7/24 Service Availability department responsible for providing frontline support and monitoring of the Bank’s mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical platforms. We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail. 

Responsbilities and Accountabilities 

• A Service Availability Representative within Operations is responsible for providing frontline monitoring and support of the Bank's Mainframe Systems, File Transmissions, and Banking applications. 
• Batch monitoring and execution of all mainframe applications through CA/7, ensuring SLAs are met and exceptions are addressed. 
• Monitoring of the schedules and resolving exceptions of all file transmissions across various platforms such as Connect Direct, TCP/IP and FTP. 
• Contributes to Service Management processes such as Incident, problem and change on behalf of Operations. 
• Acts as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact. 

Skills

• Strong team player, and self-motivated 
• Highly organized and able to multi-task in a fast paced, dynamic environment. 
• Experience and a sound understanding of Z Series MVS Mainframe, hardware and Operating system. 
• A sound understanding of File Transmission protocol’s such as Secured File Transfer, FTP, TCP/IP and Connect Direct 
• Experience with CA/7 batch scheduler 
• Strong verbal and written communication skills 
• Able to partner with peers to complete tasks while fulfilling job requirements. 
• Proven track record of delivering results ensuring operational, reputational, and proprietary risks are minimized 
• Highly organized and able to prioritize. 
• Promote and support an environment that encourages productivity, innovation, teamwork with a high level of professionalism 
• Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends 
• Self motivated team player with high energy and ability to work independently as well as within a team 
• Experience identifying and implementing process improvements 
• Knowledge of large scale Mainframe, Distributed systems and Batch processing 
• Thorough understanding of the core ITIL processes 

Qualified Candidates will have:

• CA-7 
• JCL 
• Mainframe
• Scheduling 
• Communication 
• ITIL

How to Apply

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com