Senior IT Technician, Desk Side Support

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Job Description

Our client has a requirement for a Senior IT Technician, Desk Side Support for a 6-month contract opportunity.  The position is located in Toronto.

Reporting to the Regional Manager, User Services, the Senior Technician is responsible for advanced PC and telephony user support outside the scope of a regular technician position.

Travel: Light travel in between sites – mileage will be paid

Standard work hours: 9:00-5:00pm

Work location: Yonge & Eglinton

Main Responsibilities

• Provides the first level of support for the proper use of equipment (PC’s, phones, software, etc.) while respecting the service level agreement.
• Performs diagnosis of problems or outage for the 2nd level support personnel.
• Documents each call ticket in HEAT.
• Completes the physical installations of hardware (PC’s, phones, printers, etc.), including large-scale moves.
• Proceeds with the installation of software and hardware upon the Service Desk’s direction and approval using insurance documentation.
• Proceeds with the installation of presentation equipment.
• Sets-up videoconferences with other regions.
• Communicates any discrepancies with the documentation to the Service Desk.
• Participates in the deployment of specific projects related to the IT or Telephony environment.
• Asset Management
• Review TN and work with Telephony manager
• Setup, configure and troubleshoot video conference equipment
• Diagnose complex issues on Xerox products
• Configure and trouble shoot Citrix tokens via Vasco
• Monitor external vendor issues (Bell, Telus, MicroAge)

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Requirements or Qualifications

Must Haves:

• A+ Certification
• Past experience in a technical IT related role
• Demonstrated strong working knowledge of the Windows XP/7 environment
• Knowledgeable of HEAT Software
• Ability to work in varied locations as required.
• Ability to work varied hours including evenings and weekends
• Excellent verbal and written communication skills.
• Experience working with PC’s (Dell or Lenovo) and software programs (WIN XP, Office, XP).
• Experience working in a Telephone environment (multi-line telephone system).

Nice-To-Haves:

• Experience with VOIP/Cisco
• College Diploma/Undergraduate University degree
• Banking/Financial is a plus.

Keywords:   Technician, A+, Windows, HEAT, Cisco

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com