Business Analyst

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About the Job

Our client has a requirement for a Business Analyst for a 6 month contract opportunity.  The position is located in Toronto.

Requirements or Qualifications

• Our client is looking for a Senior Business Analyst with proven experience doing end-to-end business process mapping work. 

• The business analyst will report into the Business Solutions Services branches within the organization and be assigned to the Modernization of Accounts and Claims Systems (MACS) and Foundation projects.  The MACS and Foundation projects have a number of deliverables over the next 18 months which will result in the transformation of current processes and replacement of its legacy systems. 
• The successful implementation of the new Accounts and Claims system is dependent on the successful implementation of a number of Foundation projects, the configuration of a Commercial-Off-The-Shelf (COTS) product to meet the organizations business requirements and supporting business processes.  
• Under the direction of either the Project Director for the MACS project, or the project managers for the Foundation projects, the senior business analyst will work closely with existing business analyst staff to identify and document business processes through requirements gathering, analytics, communication skills and data modeling.

Qualified Candidates will have

• 10 years relevant technical or business analysis experience
• Proven experience with end-to-end business process mapping, business and technical requirements analysis, business planning, modeling, verification and methodology and product development
• Leadership and teamwork skills to plan and lead the design and development of optimum business processes for effective services/systems to meet high demands and program needs
• Business relationship, Interpersonal and customer service skills including tact, diplomacy, questioning/interviewing, listening, advising to seek relevant/accurate information from BTS clients, build relationships within and outside of BTS, be a team player and maintain a strong partnership/service environment between the clients and BTS
• Proven experience working with accepted methods, standards, techniques and best practices for business and systems analysis and design; to lead and undertake sophisticated and complex and/or unique business analyses and make authoritative recommendations
• Analytical, evaluation and problem-solving skills, to assess client requirements and translate these into functional and information documentation (e.g. re process/IT requirements and changes)
• Interactive skills to be a skilled networker, to present and explain new concepts and ideas, build strong linkages with team members using various vehicles of communication to share information, act as a mentor, facilitator and motivator; act as a liaison between multiple project teams and clients to communicate business changes
• Research and analytical skills to identify problems and opportunities, recognize and monitor trends and potential implications including relevant IT business consulting experience with demonstrated analytical problem solving and decision making capability
• Oral communication skills to lead and facilitate individuals and teams, work effectively with and discuss/advise/recommend methodologies and approaches to clients/senior management and external stakeholders; written communications skills in order to document business requirements/specifications and communicate analyses to BTS or clients. Provide technical guidance, direction and mentoring for other business analysis staff
• Decision making skills to make independent decisions and recommendations on various issues and solutions that impact the projects/programs
• Influential skills include conflict management, negotiation and facilitation skills to act as a consultant in various forms to resolve issues, diffuse conflicts and handle escalated sensitive issues from team members and to alert project sponsors of serious repercussions
• Communication, presentation and writing skills to prepare business proposals, action plans, business cases, concise summaries, etc.
• Experience with computer systems and software, such as Microsoft Office, Microsoft Project and Visio, and the Internet to access information, develop project plans and prepare various letters and reports
• Knowledge of application reengineering, development, implementation and maintenance, and enterprise business architecture, information management principles including logical and physical data modeling and database design, in order to recommend specific applications/technology to meet diverse business needs within the organizations standards and requirements, and identify the business implications of technology change
• Knowledge of software development lifecycle management,  overseeing the design, development and implementation of software and hardware solutions, systems or products; product development and project management methodologies in order to effectively support the business solutions development process tools and techniques management, architecture management
• Knowledge and understanding of systems analysis and design principles, practices, methods and techniques in order to anticipate and define the impact of technology change on business in various stages; establish resource and cost requirements for application development, maintenance and support; and participate in testing and evaluation
• Knowledge and experience of Business Benefits Realization techniques including BI, ROI and IRR
• Knowledge of release planning, backlog management, user stories, epics and scrum ceremonies
• Knowledge in the development and interpretation of business architecture models and diagrams and effective communication of these to the business
• Knowledge of IT industry trends to identify opportunities for improving IT systems use and management through innovations in tools, technology and processes

Key Words:   Business Technology Services, Modernization of Accounts and Claims Systems (MACS), COTS

How to Apply

Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.