BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

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Job Description

Our client has a requirement for a Bilingual Technical Support Representative for a permanent opportunity.  The position is located in Toronto.

What makes this Special

Zylog has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Zylog is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Role
Zylog Systems (Canada) Ltd. is currently seeking a Bilingual (English and French) Technical Support Representative.  The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required). 

• In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users. 
• The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team. 
• The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.

Specific Responsibilities & Primary Duties

Your primary responsibilities will include:

• Provide client support and technical issue resolution for various in-house developed software products via E-Mail, phone and face to face interaction (as required); 
• Provide regular updates to customers on open support issues;
• Logging and keeping records of customer/employee queries using various tools;
• Analyze call logs to identify common trends and underlying problems;
• Provide software demonstrations to prospective companies;
• Provide user training to new and existing users;
• Answer questions from customers and prospective customers about the features and capabilities of our software products; and
• Communicate customer needs and wishes to our development and Project Management team.

Key Skills and Attributes required

The specific skills and experience required for this position are:

• Must be able to work flexible shifts;
• A Bachelor’s Degree in Computer Science preferred;
• 2-3 years previous experience in a technical support role;
• Knowledge and experience with Internet applications, and MS Office.
• A strong working knowledge of social media, portals and related technologies.
• A highly motivated self-starter with very strong presentation and technical skills
• An impeccable customer service track record and strong customer service orientation
• Excellent Written & Verbal Communication Skills in both English and French (Quebecois spoken French preferred) required.
• Sound time management skills with the ability to prioritize and work autonomously
• Able to work independently and efficiently to meet deadlines.
• Good analytical and problem-solving skills
• Working knowledge of basic HTML and CSS would be an asset.

Keywords:   Technical Support, Software Support, Bilingual, English, French      

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com