Senior Manager (Change Management)

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Job Description

One of our financial services hiring managers is looking for Senior Change Manager to join his team for 1 year contract opportunity in Toronto, Ontario.

What makes this Special

Our client is one of Canada's leading professional services firms, provides audit, tax, enterprise risk, consulting, and financial advisory services through more than 8,000 people in 50 offices. Our professional services are diverse — from forensic accounting, control assurance, security services, risk management, strategy consulting and enterprise applications, including Oracle, SAP, Cognos, technology services to indirect tax, accounting, corporate governance, mergers and acquisitions and personal tax and financial planning. But they all have one thing in common: helping our clients excel.

Role

The Senior Manager, Change Management will be responsible for creating and implementing comprehensive change management plans that maximize employee engagement and minimize resistance to ensure our firm’s priority initiatives achieve business, schedule and budget objectives.  In this role, the Senior Manager, Change Management will partner with project leaders as well as our National Learning and Communications teams to ensure change is dealt with more effectively across the firm. The role will focus on the people side of change and will work with project teams to support change, mitigate risks associated with change and promote a more effective return to productivity during times of transition..

The successful candidate will be responsible for ensuring the design, use and continuous improvement of a change management program across the company nationally for specified strategic projects as assigned across the Operational Excellence team.


Responsibilities

• Manage, execute and support the change management activities of the Operational Excellence Group, for strategic projects in support of client service delivery
• Consult and collaborate with all stakeholders, including firm leaders, to clearly define change management requirements and deliver expected results within agreed upon timelines
• Conduct change impact assessments of current and future Operational Excellence initiatives and develop appropriate change impact mitigation strategies
• Work with program managers to create measures to help define success and adoption, creating metrics that are realistic, achievable and implementable
• Provide leadership support to the Operational Excellence change team members
• Research and analyze communications and change management trends, best practices and issues, utilizing the information to design and implement strategies for improving firm-wide change management
• Develop program change management plans and strategies, keeping abreast of the firm-wide portfolio of programs to identify gaps and ensure alignment with enterprise wide priorities.
• Serve as a trusted advisor for senior leaders, providing communications and change management advice to business units.
• Collaborate/coordinate with appropriate internal resources, including subject matter experts, service and functional representatives to execute and/or leverage & change management plans.
• Contribute innovative change management solutions that support long term growth of the Operational Excellence team.

Skills and Qualifications

• University degree in business, Communication, HR or other related discipline
• 7-8 years in an HR or communications role, with at least 5 years in Change Management
• Minimum of 5 years of experience managing teams in either an operational or consultancy environment
• Experience with large-scale change and knowledge of change management principles and methodologies
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Strong business acumen with an outcomes and customer orientation
• Excellent organization-wide program planning and management skills
• Demonstrated track record of success in facilitation and presentation skills (verbal and written)
• Knowledge and experience with a wide range of change and HR programs, including organization design, change management, staffing & resource planning, talent management, rewards, etc.
• Savvy influencing and collaboration skills with an ability to manage multiple stakeholders and conflict in a highly matrixed environment
• Able to establish a maintain credibility and rapport with stakeholders
• Ability to work and achieve results through others

Assets

• Change Management Professional designation
• HR professional designations (e.g. SPHR, CHRP, CIPD, etc.)
• Previous change management consulting experience
• Previous experience within tax professional services
     

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com