Desktop Support Technician

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.  Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

Our client has a requirement for a Desktop Support Analyst for a 8 Month Contract opportunity. The position is located in Toronto.

 

What makes this Special

Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.

 

Role

• This position assists with technical support of desktop computers, applications, and related Technology
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• The position utilizes one-on-one consultancy to end users
• The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

 

Responsibilities

• Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works to resolve technical problems with desktop computing equipment and software.
• Engages other technical teams as appropriate to escalate and resolve problems received from clients
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing, systems, application servers, and administrative systems.
• Trains and orients clients on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.

 

Requirements or Qualifications

• Superior customer service skills
• Strong Team Player
• MCP certified
• Some experience with vendor-relations
• Solid troubleshooting experience
• Ability to Install/ Move/ Add/ Change.
• Must be flexible to work hours beyond 9-5 when required.

 

Key skills: Desktop, trouble shooting, MCP and MCSE

 

How to Apply

Online:To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com