Help Desk Analyst - Junior

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.  Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

 

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

 

Job Description

Our client has a requirement for a Help Desk Analyst - Junior for 12 Months Contract opportunity. The position is located in Montreal, QC

 

What makes this Special

Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Responsibilities & Qualifications

Specialists are responsible for providing technical assistance to end users by answering questions and resolving computer desktop problems for internal clients via telephone by remote access. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities in ticketing system (remedy) Confer with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

 

Education / Experience

• Minimum of High school degree
• 2 years of experience in a help desk position
• 2 years of experience in customer service -Bilingual is required(French and English 10/10) -Windows 7 -Flawless communications skill -Experience with ticketing system -Team spirit -Professional and personable

Keywords: Helpdesk, Bilingual, remedy, desktop

 

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com