Exchange Hosted Archive Support Specialist

Job Description
Exchange Hosted Archive Support Specialist


About the Job

Job Description:

Our client has a requirement for Exchange Hosted Archive Support Specialists for a 6 month contract opportunity. The positions are located in Winnipeg.


Role:

Description of the product supported: Exchange Hosted Archive is a solution designed to allow companies to store their email messages in a secure, cloud based solution for redundancy and compliance reasons. A large selling feature is the ability for companies to be FINRA and SEC compliant with the build in search and review functionality this solution provides. Companies can choose to store messages anywhere between 60 days to 10 years, configurable by their administrators to suit their needs.


High level responsibilities:

•Maintain customer relationship in a complete manor, front line to escalation engineer in one position -zero escalation points
•Working with Product Team towards understanding of customer pain points
•Working with Development team on long term fixes


Day to day tasks:

•Field phone calls from customers of the EHA service
•Respond to new tickets created via web based volume
•Maintain workload of historical cases
•Relationship management with customers while Development team investigates issues
•Customer contacts for one-off disaster recovery scenarios
•Customer configuration notifications if/when service changes scope which impacts customers


Culture of team: Integrated team, with everyone held to high standards and accountability.


Requirement or Qualifications:

Qualified Candidates will have:

Must have skills:

•Experience with Exchange 2003, 2007 or 2010
•Highly developed communication skills in written and verbal communication
•Ability to deliver hard messages and perform under pressure
•Ability to convey highly complex technical scenarios to multiple levels of recipients understanding so that explanations remain clear and concise after interpretation
•Logical understanding of technical troubleshooting and in-depth technical content


Nice to have skills:

•Irate customer handling skills
•Exchange/AD knowledge
•Presentation skills Educational and Industry Background:
•Education: Certifications in Exchange will be helpful, no hard education requirement
•Industry: 3-5 years of customer service supporting large enterprise customers (preferred but will consider less)


Company Overview:

Zylog Systems (Canada) Ltd is internationally ranked within the top 100 Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.

Zylog Systems (Canada) is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


How to Apply:

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.