Technical Support Specialist

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

Job Description

Our client has a requirement for a Permanent job opportunity as a Technical Support Specialist in Kanata. The Technical Support specialist is expected to provide second level technical support for all of our client’s practices.  They will be responsible for troubleshooting a wide variety of technical issues including networking, databases and their product application. This role also includes installing and supporting integrations between their product and third party EMR products.

What makes this Special

Our client is a young, fast growing company looking for passionate, self starting, and highly motivated Technical Support Specialists to join their team! This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.

Requirements or Qualifications

• Experience in a Technical Support or Implementation role in the  IT industry (3-5 years)
• College or university degree and/or equivalent related work experience as a Support specialist
• Excellent communication, interpersonal skills both in person and over the phone
• Strong Customer Service skills
• Basic sales skills – presentations, closing, objection handling
• End user training experience
• Ability to anticipate and solve problems
• Experience using a CRM
• Exposure to wireless and web applications
• Working experience using  XML, CSV, SQL and HL7

Keywords:  Technical Support, Customer Service, Communication, CRM, XML, CSV, SQL, HL7

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com