Bilingual Service Desk Agent

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Job Description

Our client has a requirement for a bilingual service desk agent for a 1 year full time contract opportunity.  The positions are located in North York, Ontario.

What makes this Special

Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants.  If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.

Requirement or Qualifications

• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision

The criteria that are outlined below are considered skills that are desirable for the position:

• Previous help desk experience

• Diploma/degree or equivalent work related experience

• A minimum of 1 years experience/knowledge of computer  
  concepts and skills (PC, printers, network, LAN, Unix)

• Flexibility and a willingness to adapt to change

• Goal-oriented

• Ability to speak French

Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm

• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid.  Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.

Keywords:   Bilingual, French, Service Desk, Helpdesk, Troubleshooting.      

How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com