Zylog
delivers top jobs to top talent. We are currently seeking experienced
professionals for exciting new opportunities and career advancement.
Zylog
represents hundreds of client companies for both contract and permanent
positions. New jobs are being filled every day and our experienced professional
resource managers are waiting to help you screen the top jobs that match your
skills and experience.
You
don’t have time to search long lists of postings repeated on multiple web sites,
so let our trained and experienced resource managers do the work for you. We
review top jobs and will be the first to alert you when the right opportunity
arises.
Job
Description:
Our
client has a requirement for Bilingual Technical Support Agent for a 1 year
contract opportunity. The position is located in North York.
What
makes this Special:
Our
client is a prestigious nationwide Canadian Retail Company in search of
experienced bilingual help desk agents to facilitate state-of-the-art retail
technology implementation and support. This is an opportunity to be part of an
energetic and enthusiastic technical help desk team in a growing organization.
The client puts strong emphasis on investing in skills development and growth of
all of their consultants. If you like to solve challenges and you enjoy
delighting internal company associates with superior customer service, then this
is the right environment for you.
Requirement
or Qualifications:
They
would like to see candidates with a positive attitude. They are looking for
individuals that are career oriented.
The
criteria that are outlined below are considered skills that the candidate must
have in order to be selected for the position.
- professional, enthusiastic, dependable and a positive work attitude
- ability to work flexible shifts
- very strong communication skills
- ability to work in a team environment
- commitment to quality customer service
- ability to work under pressure
- attention to detail
- must take initiative and be able to work with minimal supervision
The
criteria that are outlined below are considered skills that are desirable for
the position.
- previous help desk experience
- diploma/degree or equivalent work related experience
- a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
- flexibility and a willingness to adapt to change
- goal-oriented
- ability to speak French
Hours
and Shifts:
The
candidates must be willing to work flexible shifts. The hours of operation on
the Service Desk is:
- Monday to Friday – 7 am to 11 pm
- Weekends/Holidays – 8 am to 8 pm
The
hours of the service desk may change to 5:30 am to 1:00 am.
The
days for each shift will vary. Examples of some shifts are from Monday through
Friday or Sunday through Thursday. The times for each shift can also vary.
Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11
pm. Shifts are typically 9 hours in length, 8 hours paid. Overtime may be
required as our client does plan for overtime to deal with the high peak volume
time period.
The
IT Service Desk schedule is prepared one month at a time. Only team members that
are fully trained will be required to carry a pager after hours. Pager support
is scheduled on a rotational basis for a 1 week period at a time.
Keywords:
technical support, help desk, bilingual, French
How
to Apply:
Online:
To
apply for this and other suitable exciting opportunities with Zylog Systems
(Canada) Ltd., you can register and apply online at www.ZylogCanada.com
Email:
If
you would like to email a copy of your resume for review, please reference this
posted Job Number or Job Description in the subject line of your email for
prompt identification and send your email with attached resume to resumes@zylog.ca
Company
Overview:
Zylog
is internationally ranked within the top 100 Global Recruitment Industry and one
of the top three IT Professional Staffing Firms in Canada.
Zylog
provides consulting services, software development, application migration, and
recruiting services for permanent and contract positions. Zylog is a Microsoft
Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions
Partner, Oracle Partner, and proudly represents Fortune 500, Government,
Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000
certified processes, industry best practices, and ownership of one of the
largest professional talent databases in Canada. We are dedicated to the
progress of our clients, consultants, and our community. Apply now or contact
one of our experienced professional resource managers to help you find the
perfect career to make the most of your unique skills and experience.
Top
Jobs for Top Talent
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