Bilingual Technical Support Representative

Zylog Systems (Canada) Ltd. is currently seeking a Bilingual (English and Quebecois French) Technical Support Representative.  The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required).  In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users.  The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team.  The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.

Primary responsibilities will include:

• Provide client support and technical issue resolution via E-Mail, phone and face to face interaction (as required); 
• Provide regular updates to customers on open support issues;
• Logging and keeping records of customer/employee queries using various tools;
• Analyze call logs to identify common trends and underlying problems;
• Provide software demonstrations to prospectivecompanies;
• Provide user training to new and existing users;
• Answer questions from customers and prospective customers about the features and capabilities of our software product; and
• Communicate customer needs and wishes to our development and Project Management team.

Key Skills and Attributes required:

 The specific skills and experience required for this position are:

• Must be able to work flexible shifts;
• A Bachelor’s Degree in Computer Science preferred;
• 2-3 years previous experience in a technical support role;
• Knowledge and experience with Applicant Tracking System, Internet, and MS Office.
• A highly motivated self-starter with very strong presentation and technical skills
• An impeccable customer service track record and strong customer service orientation
• Excellent Written & Verbal Communication Skills in both English and French required.
• Sound time management skills with the ability to prioritize and work autonomously
• Able to work independently and efficiently to meet deadlines.
• Good analytical and problem-solving skills

How to Apply

Online:To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email: If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.