Zylog represents hundreds of
client companies that are actively seeking top professional talent for
both contract and permanent positions with experience in IT,
Engineering, Retail, Bank and Finance, Insurance, Oil & Gas,
Telecommunications, Government and Health Services. New positions are
coming available every day and our experienced professional resource
managers are waiting to help you screen the top jobs that match your
skills for the best opportunities.
You don’t have the time to search
the long lists on Job Boards everyday to look through all of the
postings to find the opportunity that is best for you. Let our trained
and experienced resource managers do the work for you. We are reviewing
top jobs from Fortune 500, Government, and Healthcare as each opening
becomes available. Let us look for new opportunities for you and be the
first to alert you when the right opportunity arises.
Job Description:
Our client is currently looking to for 9 help desk agents for 3+ month assignments that can extend or become permanent positions. The roles are located in Salt Lake City. UT.
The helpdesk agents are
responsible for handling inbound calls from external and internal
customers seeking technical support. The types of technical products
that they will be supporting are both hardware and software related and
vary from client to client. They will fully train all of our selected
candidates to handle each type of call.
Job Responsibilities:
- Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
- Provide remote support and trouble shoot issues with customers to resolve issues.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.
Skills and Experience Required:
- High School Diploma or GED required.
- Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
- Successful candidates should possess technical skills in: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. Any MAC HW/SW skills are a plus.
- The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
- Ability to provide an excellent customer service that results in high customer satisfaction.
How to Apply:
Online:
Online:
To apply for this and other
suitable exciting opportunities with Zylog Systems (Canada) Ltd., you
can register and apply online at www.ZylogCanada.com
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