Wednesday 5 October 2011

IT Analyst – Technical Support

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for a Technical Analyst for a 10 week contract (possible extension, but not guaranteed) opportunity.  The position is located in Toronto.


What makes this Special:
Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service. 


Role:
  • The candidate would review file feeds (transactions received) from other financial institutions and ensure the feed is loaded properly; otherwise, this individual would need to investigate further and ensure file feeds are completed. The candidate would also need to follow-up if there are any alerts that the source may not have received or if there are any loading errors.
  • Excellent communication skills and ability to multi-task are critical to this role. The individual would be dealing with end users, Reconciliation team, and users who would need access to the system.
  • The individual would be a technical support and respond to emails and phone calls and who would need to be proactive to know where to look - ie., current or archive files.
  • Needs to have experience with Explorer, IBM Host and desktop support. The individual would be working also be rotated every two to three weeks to carry a pager and respond to after-hours or weekend questions and follow-up on issues.
  • This candidate would also be required to understand new business requirements, conduct business analysis. They must have knowledge of products and systems process in order to define and document business systems requirements for business unit. Ensure systems deliverables are met. Provide consultation as required through project life cycle. Collaborate and manage relationships with business leaders, IT groups and vendors to ensure issues are communicated clearly and accurately.
  • This individual will take a leadership role in working with and liaising with business partners to provide research, analysis and documentation of business process improvement opportunities and business requirements.
 
 
Requirement or Qualifications:
  • Effectively identify, define and document detailed business and system requirements with the involvement of business subject matter experts utilizing the system development life cycle (SDLC) methodology.
  • Translate requirements into functional specification, including process flow and data model documents
  • Integrate technical solutions with the business environment, recognizing systems interdependencies, reusability and ensuring seamless delivery.
  • Assist with the prioritization of initial feature development and ongoing change requests.
  • Assist in translating requirements into test conditions and expected results for product, performance and user acceptance testing.
  • Serve as a resource for the Business Readiness team during evaluation of training and performance support needs and the design of the training and performance support products
  • has experience working with SQL enquiry.


Keywords:   SQL, Research Analysis, Business Analysis     


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/

Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

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Zylog Systems (Canada) Ltd.

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