Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement. Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience. You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
Job Description:
Our client has a requirement for Bilingual Service Desk Agent for a 1 year opportunity. The positions are located in North York.
What makes this Special:
Our client is a prestigious nationwide Canadian Retail Company in search of experienced bilingual help desk agents to facilitate state-of-the-art retail technology implementation and support. This is an opportunity to be part of an energetic and enthusiastic technical help desk team in a growing organization. The client puts strong emphasis on investing in skills development and growth of all of their consultants. If you like to solve challenges and you enjoy delighting internal company associates with superior customer service, then this is the right environment for you.
Requirement or Qualifications:
Our client would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
Must Haves:
- professional, enthusiastic, dependable and a positive work attitude
- ability to work flexible shifts
- very strong communication skills
- ability to work in a team environment
- commitment to quality customer service
- ability to work under pressure
- attention to detail
- must take initiative and be able to work with minimal supervision
Nice to Have:
- previous help desk experience
- diploma/degree or equivalent work related experience
- a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
- flexibility and a willingness to adapt to change
- goal-oriented
- ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk are:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 4 pm or 8 am to 5 pm or 2 pm to 11 pm. Shifts are typically 9 hours in length, 8 hours paid. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
Keywords: French, Bilingual, Technical Support, Helpdesk
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca
Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
Zylog Systems (Canada) Ltd.
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