Job Description
Our client has a requirement for 3 bilingual technical support for a 1 year renewable opportunity. The positions are located in North York.
Requirement or Qualifications:
Qualified Candidates will have:
Our retail Client is looking for Level 1 Bilingual Help Desk (French)
They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.
The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.
• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision
The criteria that are outlined below are considered skills that are desirable for the position.
• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French
Hours and Shifts:
The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:
• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm
The hours of the service desk may change to 5:30 am to 1:00 am.
The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.
The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.
Contact Information
Company Name Zylog Systems (Canada) Ltd.
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