Bilingual IT Service Desk Agent

Job Description

Bilingual Technical Support

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the Job

Job Description

Our retail Client is looking for Level 1 Bilingual Help Desk (French) for a 1 years long opportunity. The positions are located in North York.


Requirements or Qualifications

They would like to see candidates with a positive attitude. They are looking for individuals that are career oriented.

The criteria that are outlined below are considered skills that the candidate must have in order to be selected for the position.

• professional, enthusiastic, dependable and a positive work attitude
• ability to work flexible shifts
• very strong communication skills
• ability to work in a team environment
• commitment to quality customer service
• ability to work under pressure
• attention to detail
• must take initiative and be able to work with minimal supervision


The criteria that are outlined below are considered skills that are desirable for the position.

• previous help desk experience
• diploma/degree or equivalent work related experience
• a minimum of 1 years experience/knowledge of computer concepts and skills (PC, printers, network, LAN, Unix)
• flexibility and a willingness to adapt to change
• goal-oriented
• ability to speak French


Hours and Shifts:

The candidates must be willing to work flexible shifts. The hours of operation on the Service Desk is:

• Monday to Friday – 7 am to 11 pm
• Weekends/Holidays – 8 am to 8 pm

The hours of the service desk may change to 5:30 am to 1:00 am.

The days for each shift will vary. Examples of some shifts are from Monday through Friday or Sunday through Thursday. The times for each shift can also vary. Examples of some shifts may be from 7 am to 3 pm or 8 am to 4 pm or 3 pm to 11 pm. Shifts are typically 8 hours in length. Overtime may be required as our client does plan for overtime to deal with the high peak volume time period.

The IT Service Desk schedule is prepared one month at a time. Only team members that are fully trained will be required to carry a pager after hours. Pager support is scheduled on a rotational basis for a 1 week period at a time.


How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


Contact Information
Company Name Zylog Systems (Canada) Ltd.