CS - Bilingual Sales Assistant

Job Description
Bilingual 9 to 5, M-F. 30 minute lunch


Travel: No travel

High level responsibilities:

•Manage the BIF (partner services funds) process – manage BIF documentation, follow up on execution and timelines, ensure deadlines are met and payments complete, report back on status
•Marketing – helping with regional events, both coordination and event registration. Includes customer calling to confirm event attendance and post event follow up regarding potential opportunities and customer requests
•Research – find relevant, customer consumable info as required such as References, case studies and white papers. Provide follow up to customer requests as directed by the Account Manager
•Tool Support – access and use several internal Microsoft software tools to find information and provide reports
•Administrative Support – calendaring for customer engagements (book meetings, coordination of resources), coordinate customer follow up activities
•Customer Engagement – Inside sales support addressing customer service requests, reaching out proactively to customers as part of a territory plan defined by the Account Manager and assisting with ad hoc requests from the field.


Culture of team:

Independent team. Need to be self-motivated. There is always more to do if you want more.


Qualifications:

Must have skills:

•Strong verbal and written communication skills
•Strong analytical skills
•Customer service and interpersonal skills
•Ability to work independently and manage one’s time
•Basic knowledge of principles and methods for showing, promoting, and selling products or services
•Office skills, especially Outlook and Excel – in particular Pivot Table experience is an asset


Educational and Industry Background:

•Post secondary degree required
•Sales Support experience in IT industry preferred but not required


Glossary of Terms:

BIF – Business Investment Funds.
CAM – Corporate Account Manager
GSX – our CRM system
MLS –Microsoft Licensing Statement.


Contact Information
Company Name Zylog Systems (Canada) Ltd.