Friday 30 September 2011

Service Delivery Manager

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


Job Description:
Our client has a requirement for Service Delivery Manager for a Full-time opportunity.  The position is located in Saskatoon, Saskatchewan.


What makes this Special:
Our client has a prestigious reputation and excellent work environment. This position offers an opportunity for personal learning and to contribute to important initiatives that make a difference. Our client is actively screening resumes and scheduling interviews to fill this position, so let one our professional resource managers represent you to the client, promote your skills, and help you prepare.


Requirement or Qualifications:

Essential Job Functions:
  • Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
  • Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
  • Works with functional areas or departments to interpret and plan projects or workload forecasts.
  • Manages and approves expenditures for accounts in line with the established policies and procedures.
  • Manages complex relationships between delivery and consumer groups to ensure good client relations.
  • Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
  • Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
  • Supports developing new business proposals and introduces new technology to enhance business solutions.
  • Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Basic Qualifications:
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Nine or more years of support services, project, or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems

Other Qualifications:
  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Good skills in managing to contracts and budgets
  • Good relationship building skills
  • Ability to work in a team environment
  • Willingness to travel


How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/

Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to resumes@zylog.ca


Company Overview:
Zylog is internationally ranked within the top 100 Global Recruitment Industry and one of the top three IT Professional Staffing Firms in Canada. Zylog provides consulting services, software development, application migration, and recruiting services for permanent and contract positions. Zylog is a Microsoft Gold Certified Partner, HP Alliance One Partner, Telus Business Solutions Partner, Oracle Partner, and proudly represents Fortune 500, Government, Banking, Healthcare and IT organizations globally. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada. We are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

Zylog Systems (Canada) Ltd.

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