Client Support Specialist

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.

About the Job

The primary purpose of this role is to plan, implement, and support the client workstation infrastructure, including problem identification and resolution.

Key Responsibilities

• Facilitate problem resolution by reviewing open trouble tickets, gathering additional information, updating tickets with current information, proactively noting status to customers, and driving the resolution process
• Provide task management and technical support for special projects as directed by Client Support Lead
• Support day to day operations for workstation projects such as MACs
• Requirements and Minimum Qualifications
  

Requirements or Qualifications 

• 5 or more years of hands on experience with PC/Windows, Windows NT/200x Server, Active Directory, MS Office, MS Exchange and strong background in troubleshooting and supporting desktop issues
• Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts
• Demonstration of knowledge in basic project management
• Excellent interpersonal and customer service skills with the ability to work with personnel at all organizational levels.
• Effective oral and written communication skills
• Strong problem solving skills
• Excellent organization and time-management skills
• Flexibility and adaptability to the demands and requirements of a fast-paced environment with multiple priorities; ability to work on multiple projects and assignments simultaneously
• The ability to challenge the status quo and recommend new methods and solutions to problems and issues
• A Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or related discipline or 3+ years experience in equivalent IS/IT disciplines.

    

How to Apply

OnlineTo apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email: If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.

Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada.  Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.

Top Jobs for Top Talent

 www.Zylog.ca

Contact Information
Company Name: Zylog Systems (Canada) Ltd.