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About the Job
Job Description
Our GTA client is looking for a Bilingual Implementation Support Specialist for 6 months contract based in Toronto.
What makes this Special:
Our client, one of Canada’s largest publically traded Retailers is currently looking experienced IT professionals. Located in Toronto, our client is easily accessed via automobile and public transportation. You have a history of successful contract experience with similar sized organizations in Canada, can meet deadlines and can thrive in a challenging and demanding environment. If you are an experienced, hard working, independent individual who can take charge and welcome new challenges in a structured environment, we would like to hear from you.
POSITION SUMMARY
The candidate will be responsible for assisting the Project Manager and Implementation Lead in the development and validation of procedures, documentation and tools to support the rollout of the series Websphere Application Server.
The candidate will be primarily responsible to provide technical and operational support to the associate store staff, primarily computer operators and Dealers via phone throughout the various installation tasks and activities ensuring all tasks are completed as per the schedule. The candidate will be responsible for tracking all conversion checkpoints and logging any store issues or problems encountered during the installation. The candidate will escalate to the second level team any issues that they are unable to resolve and ensure that the resolution is communicated to the associate store staff. The candidate will provide nightly status reports to the Implementation lead and other identified parties. The candidate may be able to participate in store implementation pilot activities which may require some limited travel, but the primary source of training will be via in house training.
It is 7.5 hour night shift from Sunday through Thursday. The shift start and end times will vary to accommodate the rollout schedule and the different time zones across the country.
RESPONSIBILITIES
- Assist in the development and validation of implementation documentation and tools during the various phases of the project (will be asked to provide feedback on French documentation).
- Provide full bilingual technical and operational support (phone, email, etc.) to our Associate Store Dealers and staff for the assigned activities and tasks ensuring all implementation activities are completed successfully as per the schedule throughout the various phases of the project.
- Update all required schedules and documentation required for the Project Manager and Implementation Lead and other project team members to effectively manage the implementation.
- Proactively seek out opportunities to enhance the effectiveness of the implementation in conjunction with other members of the project team.
- Look for solutions and creative methods to resolve problems and work through issues encountered throughout the project phases.
- Work closely with business and user groups to identify major incidents, analyze and gather requirements and serve as a liaison between the implementation team and other technical, support, training, and development and business teams.
- Actively participate in the planning and execution of pilot store sessions that may occur after normal business hours (may require some travel).
- Track and escalate any issues to Implementation Team Lead and Project Manager as required.
- Provide nightly status update to all required parties.
- Actively participate in project meetings on a regular basis and in project lessons learned sessions when applicable.
- Use problem determination techniques to isolate and identify any issues and use proven solutions to resolve issues that may arise.
- Able to balance getting it done with getting it right.
- Other duties as assigned.
REQUIREMENTS:
Must Have:
- Proficient in both written and spoken English and French.
- Strong analytical and problem resolution skills.
- Excellent verbal and written communications skills.
- Proven technical support background.
- Ability to develop and implement processes and the supporting documentation required to successfully implement and support new technology.
- Excellent interpersonal skills.
- Quality focused and customer oriented.
- Ability to plan and organize and prioritize workload to meet deadlines.
- Ability to multi-task and manage several work streams in tandem and meet deadlines.
- Strong time management, conflict resolution and negotiation skills.
- Ability to work independently and complete all work as assigned and also work cooperatively in a team environment and be a supportive team member.
- Good working knowledge of Microsoft Outlook, Word, Excel, Access and PowerPoint.
- Proven background and experience with large national technology implementations preferably in a retail environment.
- Good attention to detail and strong presentation skills.
Nice To Have:
- Knowledge of the iSeries Equity program.
How to Apply
Online
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
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Contact Information
Company Name: Zylog Systems (Canada) Ltd.
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