Job Description
Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.
Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.
You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.
About the Job:
•Reporting to the End User Services Manager, The Service Delivery Coordinator (SDC) will provide local service delivery oversight and perform the services management processes for the sites they are assigned to support.
•Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives.
•Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Act as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests
Key Responsibilities:
•Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships
Requirements or Qualifications:
•Must be a Canadian Citizen
•4+ years experience with hardware/software support
•4+ years experience with network printer management
•4+ years break fix experience
•Experience with Help Desk Escalation Procedures
•Good understanding of ITIL processes
•Strong interpersonal skills for interacting with team members and clients
•Strong communication skills
•Organization skills to balance and prioritize work
•Strong analytical and problem solving skills
•Leadership skills to guide and mentor the work of less experienced personnel
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at http://www.zylogcanada.com/.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview:
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
Top Jobs for Top Talent
www.Zylog.ca
Zylog Systems (Canada) Ltd.
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