L3 VoIP Delivery Engineer

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Job Description:

L3 VoIP Delivery Engineer for a 1 year contract opportunity is available now in Mississauga.

 

What makes this Special:

This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.

 

Role:

The IT Specialist provides the skills / knowledge listed below to provision and support an enterprise Cisco IP Telephony solution. This VOIP Provisioning Engineering team will apply best practices using state of the art tools to proactively monitor the environment, develop and refine investigation / diagnosis processes and procedures

 Accountabilities

• Creation of Change Management Records
• Create/Modify/Delete users in Cisco call manager, Unity connection,
• Complete fulfillment of Rivermine (Service Request Tool)
• Responsible for end user (client) interaction
• Provide reporting inputs (to Business Operations)
• Configure call manager infrastructure
• Creation of maintenance of telephone (user interface)
• Creation of batch files
• Creation and maintenance of phone templates, CER, MoH, Dial by name and Broadcast VM distribution lists
• Test newly provisioned DID's (main branch number) and confirm branch can receive callers. Complete call flow testing through IVR to the associated branch extensions/branch main line.
• Creation of the DID in Cisco Core environment
• Validation of completion of service request

 

Requirement or Qualifications:

Qualifications / Skills / Experience

• Experience in a large shop including Financial Services organization with rigorous change control and documentation standards
• One year of experience supporting or building Cisco IP Telephony in a distributed environment with at least 3,000 phones
• Good MAN/WAN/LAN network design, management and support experience
• Strong documentation skills to create and maintain technical documentation
• Excellent interpersonal and communication skills, both verbal and written
• CCNP Certification
• Ability to take a pro-active approach to learning, problem solving, taking ownership of issues, and strong follow-up skills.
• Ability to thrive in a fast paced / dynamic environment, manage high pressure situations and deal with challenging issues.

 

Competencies:
Candidate needs to possess the knowledge of how to implement, operate and maintain gateways, SME, Cisco Unified Border Element, and QoS in voice network architecture.

 

Technical elements include:

• Communication Manager
• Unity Connection
• Emergency Responder
• Session Manager
• VOIP Support tools, e.g. Prime
• SIP Trunking
• Unified SIP Proxy
• Unified Border Element (SIP Trunking with CUBE)
• H323 Gateway Configuration
• CTI ports
• SRST, E911, PS ALI
• Wireless Networking and Cisco Wireless Handsets (Endpoints)
• Quality of Service
• Support Services including LDAP (Active Directory), DHCP (DHCP Scopes), DNS
• Reporting Services (Exony)
• Endpoints (Cisco Phones 79xx, 89xx…)

 

MUST Haves:

• Assume responsibility for technological directions and for the design of the overall and detailed engineering plans for IP telephony
• Provide support for telecommunications products and services for customer solution experts and technicians
• Communicate with the Cisco Call Centre solutions teams
• Technical skills with regard to IP telephony products and services from Cisco Systems: specific expertise in CM/CME, CU/CUE, Gatekeepers, SIP Proxy, SRST.
• Expertise in IP telephony protocols: SIP H323, MGCP, RTP, G.711, G.729, etc
• Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP
• Knowledge of telephony services and standards(key systems, PBX, E.164, PSTN, Centrex

 

Keywords: VOIP, Engineer, IP Telephony, SIP, CISCO, CM/CME, CU/CUE

 

How to Apply:

Online:

Apply online now at www.Brainhunter.com