Help Desk Phone Support

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Job Description:

Help Desk Phone Support for a 3+ month assignments that can extend or become permanent, opportunity is available now in Salt Lake City. UT.

 

What makes this Special:

This position offers an opportunity for personal development, good compensation and the ability to contribute to important initiatives. We are actively reviewing candidates and scheduling interviews. Do not delay; apply now so you do not miss this opportunity.

Role & responsibilities:

• The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that they will be supporting are both hardware and software related and vary from client to client. They will fully train all of our selected candidates to handle each type of call.
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization

 

Requirement or Qualifications:

• High School Diploma or GED required
• Experience with Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required
• Successful candidates should possess technical skills in: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. Any MAC HW/SW skills are a plus
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills
• Ability to provide an excellent customer service that results in high customer satisfaction

 

Keywords: Help Desk, tech support, troubleshooting, Windows 7

 

How to Apply:

Online:

Apply online now at www.Brainhunter.com