Help Desk Phone Support

Our client is currently looking to for 9 help desk agents for 3+ month assignments that can extend or become permanent positions. The roles are located in Salt Lake City. UT.

 

The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that they will be supporting are both hardware and software related and vary from client to client. They will fully train all of our selected candidates to handle each type of call.

 

 

Job Responsibilities:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

 

 

Skills and Experience Required:

• High School Diploma or GED required.
• Excellent Communication skills

Technical skills:

Required:

• PC hardware for workstations and laptops
• Network troubleshooting
• Windows operating systems
• Microsoft Office/Outlook products
• Lotus Notes/ Smart Suite.
• Previous computer technical support experience

 

 

Preferred:

• Any MAC HW/SW skills
• A+, MCP, Dell or other industry identified certifications