Team Lead Technical Services

Job Description
TEAM LEAD TECHNICAL SERVICES

Zylog delivers top jobs to top talent. We are currently seeking experienced professionals for exciting new opportunities and career advancement.

Zylog represents hundreds of client companies for both contract and permanent positions. New jobs are being filled every day and our experienced professional resource managers are waiting to help you screen the top jobs that match your skills and experience.

You don’t have time to search long lists of postings repeated on multiple web sites, so let our trained and experienced resource managers do the work for you. We review top jobs and will be the first to alert you when the right opportunity arises.


About the Job

Job Description

Our client has a requirement for Team Lead Technical Services for a perm opportunity. The position is located in Waterloo, Ontario.


Requirements or Qualifications

This person is responsible for the operational and project delivery of Technical services. Personnel leadership direction; Infrastructure management, architecture and design; incident logging and tracking; problem solving and troubleshooting (very complex issues); assist with cross-departmental/team communications; staff management, performance management, and career guidance; project management and process improvement


Qualified Candidates will have:

Accountabilities:

•Responsible for day-to-day planning, operations, management and integrity of the Windows server platform environment (>300 servers).
•Acts as 'n' level Incident support, providing expertise to ensure system incidents are responded to and resolved in standard and timely manners.
•Acts at a 'n' level for problem solving expertise to address, identify root cause, and resolve complex problems.
•Responsible for providing proactive problem management using key indicators of system health to prevent incidents and problems from occurring.
•Leads the technical infrastructure component of any technology implementation.
•Active participation (and/or lead) in the building and implementation of IT solutions and Infrastructure projects.
•Acts on behalf of Technical Services as a subject matter expert for business and technical projects.
•Prioritizes work streams, often in complex or difficult resource situations.
•Strong judgement in discerning between priority and non-priority issues.
•Ability to make decisions independently using logical assumptions and factual information.
•Ability to make prioritization decisions on high impact / high priority production issues on behalf of other team members.
•Provides superior client experience.


Qualifications:

•Previous experience managing teams is necessary
•Strong written and verbal communications skills
•Strong interpersonal skills
•MCSE/MCSA 2003,2008/XP
•Working knowledge of SQL 2k,2k5 and 2k8 a strong asset
•Working knowledge of EMC Clarion/Centera/Avamar as well as EMC Networker a strong asset
•Microsoft Windows 2000 / 2003/2008 Server - advanced administration and operations
•Microsoft SQL Server 2000/2005/2008 - advanced administration and operations
•Microsoft Active Directory 2000/2003 - Design & Implementation.
•Microsoft Exchange 2003/2007
•VMWare ESX 4.x and VMware View 4.5/6 - design & implementation experience
•Storage networking incl. SAN / NAS / iSCSI technologies - EMC platform (or equivalent)
•Backup technologies - tape, nearline, etc
•Capacity planning and monitoring


How to Apply

Online:

To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.

Email:

If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.


Company Overview

Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.


Top Jobs for Top Talent

www.Zylog.ca


Overall purpose: This person is responsible for the operational and project delivery of Technical services. Personnel leadership direction; Infrastructure management, architecture and design; incident logging and tracking; problem solving and troubleshooting (very complex issues); assist with cross-departmental/team communications; staff management, performance management, and career guidance; project management and process improvement.


Accountabilities:

•Responsible for day-to-day planning, operations, management and integrity of the Windows server platform environment (>300 servers).
•Acts as 'n' level Incident support, providing expertise to ensure system incidents are responded to and resolved in standard and timely manners.
•Acts at a 'n' level for problem solving expertise to address, identify root cause, and resolve complex problems.
•Responsible for providing proactive problem management using key indicators of system health to prevent incidents and problems from occurring.
•Leads the technical infrastructure component of any technology implementation.
•Active participation (and/or lead) in the building and implementation of IT solutions and Infrastructure projects.
•Acts on behalf of Technical Services as a subject matter expert for business and technical projects.
•Prioritizes work streams, often in complex or difficult resource situations.
•Strong judgement in discerning between priority and non-priority issues.
•Ability to make decisions independently using logical assumptions and factual information.
•Ability to make prioritization decisions on high impact / high priority production issues on behalf of other team members.
•Provides superior client experience.


Qualifications:

•Previous experience managing teams is necessary
•Strong written and verbal communications skills
•Strong interpersonal skills
•MCSE/MCSA 2003,2008/XP
•Working knowledge of SQL 2k,2k5 and 2k8 a strong asset
•Working knowledge of EMC Clarion/Centera/Avamar as well as EMC Networker a strong asset
•Microsoft Windows 2000 / 2003/2008 Server - advanced administration and operations
•Microsoft SQL Server 2000/2005/2008 - advanced administration and operations
•Microsoft Active Directory 2000/2003 - Design & Implementation.
•Microsoft Exchange 2003/2007
•VMWare ESX 4.x and VMware View 4.5/6 - design & implementation experience
•Storage networking incl. SAN / NAS / iSCSI technologies - EMC platform (or equivalent)
•Backup technologies - tape, nearline, etc
•Capacity planning and monitoring


Contact Information
Company Name Zylog Systems (Canada) Ltd.