Job Description
Our client a well respected auto manufacturer is seeking Bilingual Customer Service Representative (French /English).
Position Summary:
Working in the corporate head office, the Bilingual Customer Service Rep is responsible to work to build and strengthen the relationship with customers by ensuring all customer concerns and inquiries are responded to, resolved in a timely professional and appropriate manner.
Responsibilities:
•Working by telephone, mail or in-person resolving customers concerns.
•Actively listen to the concerns with vehicle owner.
•Prepare and send acknowledgement letters for all written correspondence received.
•Liaise with regional offices, service and parts personnel on any relevant history; research any technical issues, and provide detailed written responses to customers
•Assist in the answering of incoming calls from the 1-800 line, through the main switchboard as well as inquiries received by email
Requirements:
•Completion of university degree or college diploma or equivalent experience
•Minimum one year experience within a phone-based Customer Service role
•Previous automotive industry experience is preferred Computer Skills - MS Word (Intermediate), MS Excel (Intermediate), Oracle (Intermediate)
•Exceptional customer service skills with the desire to exceed expectations.
•Excellent oral and written communication skills, in French & English - must have strong grammar and spelling in both languages.
•Ability to conduct business in both languages.
•Excellent relationship-building, analytical and problem solving skills.
How to Apply
Online:
To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.
Email:
If you would like to email a copy of your resume for review, please reference this posted Job Number or Job Description in the subject line of your email for prompt identification and send your email with attached resume to Resumes@zylog.ca.
Company Overview
Zylog is internationally ranked within the top 100 in the Global Recruitment Industry, and one of the top five IT Professional Staffing Firms in Canada. Zylog is a leading provider of human capital resource management applications, and technology solutions with global delivery capability and proudly represents Fortune 500, Government, and Healthcare organizations actively seeking top talent for contract and permanent positions. Zylog leverages ISO 9001:2000 certified processes, industry best practices, and ownership of one of the largest professional talent databases in Canada; we are dedicated to the progress of our clients, consultants, and our community. Apply now or contact one of our experienced professional resource managers to help you find the perfect career to make the most of your unique skills and experience.
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www.Zylog.ca
Contact Information
Company Name Zylog Systems (Canada) Ltd.
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