Change Management Project Manager

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About the Job

Our client has a requirement for a Change Management Project Manager for a 6 Month Contract opportunity.  The position is located in Toronto, ON.

What makes this Special

Our client is one of the largest Banks in North America. With exponential growth and millions of customers and clients who are served through our various businesses: Canadian Personal and Commercial Banking, Wealth Management, U.S. Personal and Commercial Banking, and Wholesale Banking. Being part of this company is being part of a better Canadian service.

Role

Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes. The specific function being executed will be that of a Change Management Specialist/PM work with the line of business to coordinate business side activities – supporting a multi-year technical rollout. 

Responsibilities

Responsibilities include:

• Manage the business side activities supporting ongoing technology product releases of a new Portfolio planning and management tool 
• Build a Change Management Plan that integrates the business activities with the technology rollout
• Lead a team of business resources in supporting the platform and interfacing with the technology team 
• Work with various vendors to develop and enhance technology products including training
• Interface with the Business team, Technology delivery team, and various customer groups – acting as the key point of escalation
• Establish forums to assess enhancements required/defect resolutions needed and prioritize/plan accordingly
• Develop integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them
• Recommend best solutions based on understanding of business issues
• Provide task-based schedule and cost forecasts and assist in assessing risk-based provisions
• Capture and track program metrics and perform analysis
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
• Manage client expectations, anticipates operational and tactical risks and tracks them
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Manage project closure initiatives, such as client satisfaction survey and closure analysis
• Document and archive project activities, deliverables, tools and findings for future projects
• Sundry duties as assigned 

Requirements or Qualifications

Qualified Candidates will have:

• 8 + years experience Managing Projects
• 3 + years Change Management experience
• Bachelor degree in an IT-related discipline
• PMP certification preferred
• Advanced Stakeholder Engagement & Management skills
• Advanced Business Communications skills
• Ability to build and tailor verbal and written content for the needs of various audiences (Customers, Project Team, Sponsors, CIO’s).
• Ability to develop project plans, manage individual deadlines and goals.
• Ability to identify & plan business-side activities required to support technology delivery.  These include but are not limited to:
  • Communications planning
  • Issuing Formal department communications
  • Impact assessments of tool changes on user base
  • Training development
  • Training rollout
  • Tool rollout
  • Tool support
  • Continuous enhancement & improvement
  • Liaising with multiple stakeholders (8+ PMO’s) across the organization
  • Prioritization of tool enhancements across multiple stakeholders
  • Communication of tool enhancement plans
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metric
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analys
• Advanced proficiency with all MS Office applications, MS Project and/or Visi
• Highly organized with good time management skill
• Customer service orientation, and strong interpersonal skill
• Analytical thinker with creative problem solving skills and attention to detail 

How to Apply

Online:


To apply for this and other suitable exciting opportunities with Zylog Systems (Canada) Ltd., you can register and apply online at www.ZylogCanada.com.