Help Desk Phone Support

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Job Description:

Our client is currently looking for 9 help desk agents for 3+ month assignments that can extend or become permanent positions. The roles are located in Salt Lake City. UT.

 

What makes this Special:

Our client is an internationally known Fortune 500 company that has a worldwide reach.

 

Role:
We are currently looking for 9 help desk agents. The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that they will be supporting are both hardware and software related and vary from client to client. They will be fully trained to handle each IT support calls by our selected customers.

 

 

Requirements:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

 

Skills and Experience Required:

• High School Diploma or GED required.
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. Any MAC HW/SW skills are a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction.

 

Keywords: Helpdesk, A+, Desktop, Networks, Windows, MS Office

 

How to Apply:

Online:

Apply online now at www.Brainhunter.com